Job Description
Aftersales Advisor – Automotive Parts (Dagenham)
📍 Location: Dagenham
💷 Salary: Up to £30,000 depending on experience and language skills
🕘 Hours: Monday to Friday, 9am–5pm (1 day per week work-from-home flexibility)
Are you a detail-focused, customer-driven individual with a background in parts administration or automotive sales support? We’re seeking a confident Aftersales Advisor to join a leading automotive business supporting its expansion into Europe.
This varied, fast-paced role combines sales order management, logistics coordination, and B2B customer support. If you're fluent in French or German, your language skills will be highly valued and reflected in the salary offer.
💼 Key Responsibilities:
1. Manage and process sales orders for parts and accessories through the company’s ERP system (Epicor)
2. Liaise with warehouse and distribution teams to ensure timely and accurate delivery of orders
3. Maintain regular contact with customers regarding delivery times, outstanding orders, and updates
4. Own the resolution of customer issues from enquiry to resolution, maintaining a high standard of service throughout
5. Ensure data integrity by accur...