Description Job description The Property team are in the process of exploring opportunities to appoint a single external Service Partner to consolidate and co-ordinate the delivery of all FM services, some of which are currently delivered directly. We need somebody to act as the “intelligent client” to be the conduit between the Property Division and our Facilities Management Service Partner to ensure compliance with all contractual obligations and to ensure that all services are delivered within the agreed framework in terms of cost and quality. The role will also help co-ordinate with other services within the Property division which do not fall directly under Facilities Management, e.g. Security and Operations & Maintenance (O&M), to enhance levels of collaboration and to drive consistent standards across all areas. This role is London based, but with travel across multiple sites including Threadneedle Street, Moorgate, Debden and Leeds, as well as UK agency offices. Key responsibilities Support the implementation of the new Integrated FM operating model via a single outsourced Business Partner. Identify and improve processes, systems and service delivery to continually exceed internal and external expectations. Establish a data driven working environment to enable informed decisions and to drive an innovative approach to all services. Act as the Contract Manager for the new agreement to ensure that obligations for all parties are followed and that services are delivered in accordance with requirements and expectations. Ensure the financial delivery of all services within agreed budgets and cost saving forecasts. Be responsible for facilities operational activity across all Bank premises, including agency offices within the UK Gain a full understanding of all Bank premises, i.e. Threadneedle Street, Moorgate, Debden and Leeds, as well as an oversight of UK agency offices. Act as the first point of contact for the Integrated FM Service Partner in respect of all operational issues and customer concerns. Gain a full understanding of the Integrated FM Services contract; monitor all KPIs, SLAs and maintain the Contract Governance framework. Co-ordinate all mobilisation requirements for each phase of contract implementation, including exit plans as necessary for existing suppliers. Attend all formal meetings and ensure notes / action points are delivered within agreed timelines. Manage the budget agreed with the Integrated FM Service Partner and co-ordinate monthly BvA reports to ensure all spend and saving forecasts are in line with expectations. Act as a conduit within the Property function with services not included as part of Phase 1 of the Integrated FM model, including Catering, Security, O&M, Events, Parlours and AV to ensure high levels of collaboration and co-operation. (Note : some services may transfer to the Integrated FM contract as part of future phases.) Undertake regular building inspections of TS and MG to maintain consistent standards and to identify areas for improvement. Work closely with the Operations and Maintenance (O&M) team to understand all planned and prioritised maintenance works, especially in high profile and public areas, to ensure FM support and compliance. Establish a positive working relationship with the Health & Safety (H&S) function and ensure compliance from all Service Partners at all times; report any issues as necessary and support the resolution process. Provide management and direction to Building Co-ordinators in Leeds and Debden to ensure that all central services are delivered in accordance with contractual obligations and business requirements; visit the sites on a minimum monthly basis to maintain positive working relationships with the local teams. (Note : subject to the approval and appointment of both Building Co-ordinator roles in Q2 2026.) Act as the key point of contact for the external FM supplier in Leeds and ensure all services are delivered in accordance with contractual obligations. Provide Line Management support to the Systems Administrator to supervise Planon, operational reporting and all Bank financial processes in relation to the FM contract and Planon Co-ordinate weekly operational meetings with all relevant interested parties within the Property function to promote positive communication and collaboration between all parties to ensure the smooth delivery of all services required by the Bank across all premises. Play a key role in the Incident Management team for Property, take part in the "Silver Advisor" rotation, and serve as Duty Manager when required. Liaise with the Space Management team and the LSP to understand any moves or changes that could impact service delivery or require additional support from the FM team. Establish a commercial culture that is driven by cost management and continuous improvement. Establish a data driven working environment to enable positive and proactive decision making across a wide range of operational issues. Work closely with the Planon System Administrator to establish and develop relevant reports which will drive efficiencies across all facility services. Analyse and interpret data to support the Location Strategy Project and drive improvements in the Workplace Experience across all Bank premises. Adopt a proactive approach to operational problems and establish a learning environment to improve the implementation of solutions, and to avoid the recurrence of issues which impact the Bank’s staff, visitors and buildings. Constantly seek innovative solutions to improve service delivery; work closely with third party suppliers to monitor and engage general market trends and solutions. Role requirements Minimum criteria: Experience of managing multiple large buildings for high profile professional organisations, demonstrating market awareness of current trends and quality standards. Extensive knowledge of key facilities services with a good understanding of challenges involved with operational delivery, demonstrating experience of driving service excellence via innovation. A successful track record demonstrating the ability to improve service delivery within a change transformation environment. Experience of co-ordinating the activities of third party Service Partners, ideally within an integrated FM model. Appropriate level membership of the IWFM. Essential criteria: Excellent communication skills at all levels. Previous experience of working in the financial services sector, preferably within a banking environment. Knowledge of general banking functions and interdependencies, particularly the different requirements and expectations in respect of Facilities Management services. High levels of commercial awareness to drive cost savings and achieve budget requirements. Experience of managing commercial contracts within legal guidelines to ensure compliance. Provide leadership and guidance to direct reports to ensure compliance with all Bank requirements and to enable all staff to deliver their roles and responsibilities to achieve individual performance objectives. Subject to future team restructure plans, support the recruitment and induction of two Building Co-ordinators (grade TBC) and provide the appropriate level of remote management. Provide leadership and guidance to third party organisations who deliver services to the Bank; ensure they are aware at all times of Bank requirements and policies to guarantee compliance and the successful execution of all contractual obligations. Take responsibility for operational decision-making but raise as necessary. Plan and manage a full workload with the ability to prioritise key responsibilities and adapt as necessary according to operational requirements and unplanned incidents. This role will require exceptional interpersonal abilities to communicate effectively across all levels and motivate both Bank staff and external parties to actively support the transformation programme. Collaboration skills will be required to achieve results through others and to ensure that all interested parties work together in the same direction. It will be essential to understand contractual obligations, service objectives and financial targets to drive the delivery of the Facilities Management function, which will require positive interaction with core collaborators such as Finance, Legal, Procurement and staff user groups. This is a people management role. You will be responsible for day to day management of the team and for defining roles and responsibilities. You will develop your team through sharing information effectively, coaching and communicating a clear vision to ensure that your staff are productive, engaged and motivated to deliver the area's aims. This will include setting clear goals and smart stretching objectives that are aligned to those of the team, division and directorate. You will also be responsible for managing all staff-related matters that may arise including performance, absence and sickness. Number of direct reports: 2 ___ Our Approach to Inclusion The Bank values diversity, equity and inclusion. We play a key role in maintaining monetary and financial stability, and to do that effectively, we believe we need a workforce that reflects the society we serve. At the Bank of England, we want all colleagues to feel valued and respected, so we're working hard to build an inclusive culture which supports people from all backgrounds and communities to be at their best at work. We celebrate all forms of diversity, including (but not limited to) age, disability, ethnicity, gender, gender identity, race, religion, sexual orientation and socioeconomic status. We believe that it’s by drawing on different perspectives and experiences that we’ll continue to make the best decisions for the public. We welcome applications from individuals who work flexibly, including job shares and part time working patterns. We've also partnered with external organisations to support us in making adjustments for candidates and employees in the recruitment process where they're needed. For most roles where work can be carried out at home, we aim for colleagues to spend half of their time in the office, with a minimum of 40% per month. Subject to that minimum requirement, individuals and managers should work together to find what works best for them, their team and stakeholders. Finally, we're proud to be a member of the Disability Confident Scheme. If you wish to apply under this scheme, you should check the box in the ‘Candidate Personal Information’ under the ‘Disability Confident Scheme’ section of the application. Salary and Benefits Information We encourage flexible working, part time working and job share arrangements. Part time salary and benefits will be on a pro-rated basis as appropriate. This role offers a salary of circa £66,160 - £74,000. In addition, we also offer a comprehensive benefits package as detailed below: Currently a non-contributory, career average pension giving you a guaranteed retirement benefit of 1/80th of your annual salary for every year worked. There is the option to increase your pension (to 1/65th) or decrease (to 1/105th) in exchange for salary through our flexible benefits programme each year. The Bank has the discretion to vary standard accrual rates and dial up and dial down rates at any time and to withdraw dial up and dial down options at any time. A discretionary performance award based on a current award pool. An 8% benefits allowance with the option to take as salary or purchase a wide range of flexible benefits. 26 days’ annual leave with option to buy up to 12 additional days through flexible benefits. Private medical insurance and income protection. National Security Vetting Process Employment in this role will be subject to the National Security Vetting clearance process (and typically can take between 6 to 12 weeks post offer) and the passing of additional Bank security checks in accordance with the Bank policy. Further information regarding the vetting and security clearance requirements for the role will be provided to the successful applicant, and information about how the Bank processes personal data for these purposes, is set out in the Bank's Privacy Notice. The Bank of England welcomes applications from all candidates, but as a UK Visas and Immigration (UKVI) approved sponsor, we have a responsibility to comply with the Immigration Rules and guidance. As such, our ability to employ individuals who require sponsorship for immigration purposes is limited. The Bank cannot guarantee that you and / or the role you are applying for will be eligible for sponsorship and that any application made to UKVI will be successful. Eligibility will therefore be considered on a case by case basis. The Application Process Important: Please ensure that you complete the ‘work history’ section and answer ALL the application questions fully. All candidate applications are anonymised to ensure that our hiring managers will not be able to see your personal information, including your CV, when reviewing your application details at the screening stage. It’s therefore really important that you fill out the work history and application form questions, as your answers will form a critical part of the initial selection process. The assessment process will comprise of two interview stages. This role closes on 16th Nov. Please apply online, ensuring that you complete your work history and answer ALL the application questions fully and in detail as your application will not be considered if all mandatory questions are not fully completed.