My client is seeking a hotel Reception Manager, to join a hotel in the Bromley area.
We are seeking an experienced and guest-focused Reception Manager, to lead the Front Office team and oversee the daily operation of reception services. This role is pivotal in ensuring a seamless guest journey, from check-in to check-out, whilst maintaining the highest standards of service, professionalism, and efficiency.
The ideal candidate will be a confident leader with excellent communication and organisational skills, capable of managing a team, resolving guest concerns, and driving service excellence. A strong understanding of front office systems, revenue awareness, and a proactive approach to problem-solving are essential.
This is a hands on role to include, working both early and late shifts and weekends on a rota.
As RECEPTION MANAGER, duties / responsibilities, consist of:
* Oversee the daily operation of the reception desk, ensuring smooth and efficient service at all times.
* Lead, motivate, and develop the Front Office team, including Receptionists and Night team.
* Ensure a warm, professional welcome and departure experience for all guests.
* Manage guest check-in, check-out, and reservation processes, ensuring accuracy and efficiency.
* Handle guest enquiries, feedback, and complaints promptly and professionally, ensuring resolution and guest satisfaction.
* Monitor room availability, occupancy levels, and coordinate closely with Housekeeping to optimise room readiness.
* Ensure all front office systems and procedures are followed, including cash handling and billing accuracy.
* Support reservation and revenue management strategies by maximising room sales, upselling, and promoting hotel services.
* Assist with and review daily reports for departments where necessary
* Maintain high standards of presentation, cleanliness, and organisation within the reception and lobby areas.
* Conduct regular team meetings as well as regular team performance reviews to communicate operational updates and service expectations.
* Ensure compliance with hotel policies, data protection regulations, and health & safety procedures.
* Assist with recruitment, onboarding, and training of new front office team members.
* Monitor team performance, attendance, and conduct appraisals in line with company procedures.
* Work collaboratively with all departments to ensure a seamless and consistent guest experience.
* Support the Night Audit process where required and ensure accurate end-of-day procedures.
* Drive guest engagement, loyalty, and positive reviews through exceptional service delivery.
* Perform additional duties as assigned by senior management including Duty Management shifts
The salary for the role of Reception Manager, is given as £33,000 / per annum base salary, plus a quarterly incentive scheme in addition. A selection of other company benefits are available, including company benefit and free car parking.
There is the possibility of temporary live-in accommodation for relocation if required.
N.E. Recruitment is acting as an Employment Agency in relation to this vacancy
Please send an up to date copy of your Curriculum Vitae.
We look forward to receiving all applications however due to the high number of applications we are only able to contact candidates which closely match the level of skills and experience of the requirements of our clients. However for more information or opportunities please contact us or forward your cv for consideration.
Candidates must be eligible to live and work in the UK