We’re looking for a commercially sharp, resilient problem-solver to take full ownership of customer retentions, credit control and debt recovery within a growing UK business. This is not just a finance role — and it’s not just a sales role. It’s a pivotal, high-impact position sitting at the heart of the business.
Credit Controller Responsibilities
Leading structured retention conversations to reduce churn and protect recurring revenue
Managing failed Direct Debits, overdue accounts and payment plans
Handling financial offboarding, early termination fees and director guarantees
Owning debt recovery processes, including escalation to external agencies
Tracking KPIs including save rate, aged debt and cash recovery
Working cross-functionally with Sales, Billing, Support and Leadership
Why This Role Is Different
Direct impact on revenue and business stability
High earning potential (OTE £50k)
Hybrid working
Huge scope to influence processes and customer journey improvements
A unique blend of negotiation, commercial awareness and financial control
What We’re Looking For
3+ years’ experience in B2B retention, credit control, debt recovery or similar
Confident handling difficult conversations and contractual discussions
Tenacious, resilient and commercially astute
Strong numerical accuracy and CRM/system confidence
Process-driven, compliant and detail-focused
This role suits someone who enjoys problem-solving, thrives on targets, and isn’t afraid to have firm but professional conversations to protect the business.
If you want a role where you genuinely own the outcome, drive results and build highly transferable commercial skills — this is it