Technical Support Analyst
* Location: Harrogate (Hybrid)📍
* Salary: £27K - £30k
* Employment type: Permanent 💼
Im recruiting for a Technical Support Analyst with a leading organisation based in Harrogate. Perfect for someone with a technical mindset and a desire to grow in a fast-paced support environment.
Key Responsibilities:
* 1st/2nd line technical support in a 24/7 team
* Monitor and resolve faults across network and telephony systems
* Log and manage incidents, escalating where necessary
* Maintain customer communication and SLA adherence
Key Technologies:
* Networking: Cisco, Meraki, Fortinet, Huawei
* Telephony: VoIP, SIP, Broadworks, Teams
* VPN, BGP, MPLS, SD-WAN, WLAN, Cellular
* Monitoring tools & data centre environments
Ideal Candidate:
* Experience in technical support (1st or 2nd line)
* Strong desire to learn and progress
* Good communication & fault-solving skills
* Certifications like CCNA, SSCA, or ITIL (nice to have)
Apply now to hear more details!