Senior Regulatory Compliance & Incident Officer
Permanent, Full time: 35 hours per week
Salary: £40,000 to £45,000 + Benefits
Home based in England, Scotland or Wales with occasional national travel
The Senior Regulatory Compliance & Incident Officer is an operational role reporting to the Regulatory Compliance & Incident Manager. Candidates must have experience working within an Awarding Organisation or End-Point Assessment Organisation (EPAO), specifically as part of a regulatory compliance team.
While this position does not have formal line management responsibility, the Senior Officer is expected to matrix manage and mentor other team members to enhance capability. The role involves supporting the Manager in overseeing complex incidents, driving continuous improvement initiatives, leading on high-impact incidents, contributing to policy development, and playing a key part in stakeholder engagement and regulatory reporting.
What you’ll be doing
You’ll take the lead when it comes to investigating complex or high-impact incidents — gathering evidence, speaking to those involved, and pulling the facts together clearly and systematically. You’ll also be someone colleagues turn to for advice: whether that’s interpreting regulatory requirements, understanding what good compliance looks like, or helping teams manage potential risks.
Throughout the project lifecycle, you’ll help teams understand regulatory expectations, assess risk, and make sure compliance is built in from the start. You’ll also support our audit activity — coordinating with different teams, preparing documentation, and making sure actions are followed through.
Notifiable events will be another core part of your role. You’ll take ownership of the more complex cases, ensure root cause analysis is completed, and make sure corrective actions are put in place. Throughout this, you’ll keep the Manager updated so that we maintain transparency and meet all regulatory requirements.
Building strong relationships will be key. You’ll work with colleagues across the business, external partners, and regulators — sometimes representing EAL at meetings or industry events. You’ll also help us keep improving: spotting opportunities to make our processes work better, leading or supporting improvement initiatives, and contributing to training that helps embed best practice.
You’ll support the identification of compliance and governance risks, help develop mitigation strategies, and contribute to regular reviews to keep our risk picture up to date. You’ll also play a role in shaping our policies and procedures, ensuring they’re clear, compliant, and aligned to regulatory expectations.
Finally, training and mentoring will be part of your day-to-day work. You’ll help onboard new colleagues, deliver training to strengthen regulatory understanding, and support other officers as they grow professionally. Additionally, you’ll be responsible for producing accurate compliance reports, analysing incident and audit data, and highlighting trends that support better decision-making.
What we’re looking for
You’ll have experience in delivering or developing qualifications within an AO or EPA environment. As well as this you will be confident communicating clearly and professionally — whether you’re drafting regulatory reports, documenting incidents, or shaping policies and processes.
We’re looking for someone who already has experience leading complex investigations and managing compliance obligations in an AO or EPAO setting. Being able to build strong relationships is crucial — especially when it comes to influencing, negotiating, and working closely with regulators and internal stakeholders.
We’re also looking for someone who has supported or mentored others before, and who can demonstrate their ability to help colleagues strengthen their skills and confidence. You’ll have experience in leading investigations, delivering compliance or governance-focused change initiatives and will be able to show how you’ve worked collaboratively across teams.
You’ll be educated to Level 5/degree level (or equivalent) and bring a strong, practical understanding of Ofqual and other regulatory frameworks, and know how they’re applied in real AO/EPAO contexts.
It would be great (but not essential) if you also have
Any qualifications related to compliance, risk, or similar fields, along with experience in regulatory audits or reporting. If you have experience delivering training sessions or workshops this will be advantageous.