Company description: GXO Logistics Supply Chain Inc. Job description: Have you got great customer service skills and an eye for detail? Do you enjoy working in a busy environment and taking ownership for tasks? Then this could be the role for you? Here at GXO, we are currently recruiting for a Central Planning Clerk (6 month FTC) to join our Branston team, supporting our customer, B&Q. In this role, you will work closely with colleagues to deliver an exceptional level of service to our customers, ensuring all enquiries are handled efficiently and professionally. If you thrive in a fast-paced environment, have strong communication skills, and enjoy helping others, wed love to hear from you. This is a full-time, permanent position, working any 5 from 7 shifts between 8:00-16:00, 10:00-18:00 & 13:00-21:00. Pay, benefits and more: Were looking to offer a salary of £25,061.40 (plus a 25% unsocial allowance for weekends and after 20:00 ), and 25 days annual leave (plus bank holidays). Your benefits package includes a company sponsored pension scheme, life assurance and access to our benefits platform, including retail discounts. What youll do on a typical day: Deliver high-quality service by working collaboratively with team members and sharing knowledge and expertise Handle all incoming customer calls in line with SLA requirements, ensuring prompt and appropriate responses Manage customer incident calls and emails from initial contact through to resolution Maintain accurate and up-to-date records, including designated spreadsheets and documentation. Rebook customer orders and provide updates via phone or text message Follow all operational procedures, reporting any incidents of non-compliance as required What you need to succeed at GXO: Previous customer service experience or NVQ Level 3 in Customer Service Strong communication skills, both written and verbal, with the ability to work in a busy environment A committed team player who is well organised and takes ownership of tasks High attention to detail with confident IT skills, including Microsoft Office Educated to GCSE level or equivalent We engineer faster, smarter, leaner supply chains.