Street Outreach and Engagement
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Conduct street:based outreach to identify and engage individuals sleeping rough or at immediate risk of rough sleeping.
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Build trusting relationships through consistent, respectful, and non:judgemental engagement.
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Respond to referrals, intelligence, and reports of rough sleeping in a timely manner.
Assessment, Casework and Housing Pathways
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Carry out initial assessments and contribute to personalised support plans.
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Support individuals to access emergency accommodation, supported housing, and longer:term housing solutions.
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Provide advocacy and practical support including attending appointments, supporting documentation, and helping individuals navigate services.
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Identify barriers to housing and work with relevant services to address these barriers.
Hub:Based Support and Integrated Working
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Deliver support both on the streets and within service hubs or drop:in environments.
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Assist with assessments, engagement, and casework within the hub setting.
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Support access to multi:agency services including health, welfare, housing advice, and specialist support.
Risk Management and Safeguarding
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Conduct dynamic risk assessments during outreach activities.
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Identify safeguarding concerns and take appropriate action in line with safeguarding procedures.
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Work with individuals who may present complex needs or challenging behaviour, using de:escalation techniques where necessary.
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Ensure individuals are offered emergency accommodation during severe weather periods where applicable.
Partnership and Multi:Agency Working
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Work closely with housing providers, local services, healthcare teams, mental health services, substance misuse services, and community organisations.
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Participate in multi:agency meetings and coordinated case management.
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Promote a collaborative approach to ensure individuals receive joined:up support.
Recording, Data and Service Intelligence
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Maintain accurate and timely case records and outreach logs using case management systems.
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Record verified rough sleeping activity and emerging trends to support service planning.
Teamwork and Service Delivery
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Work flexibly as part of a rota which may include early mornings, evenings, weekends, or nights.
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Follow health and safety procedures, including lone working policies and dynamic risk assessment.
Experience and Knowledge
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Experience working within homelessness services, rough sleeping outreach, supported housing, or related support roles.
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Knowledge of safeguarding principles and risk management.
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Awareness of the barriers individuals face when accessing housing, health, and statutory services.