To provide first line support to all equipment detailed withing the CS contract, primarily ensuring delivery to both Dematic and the Customer’s expectations with the aim of achieving KPI targets at all times. We offer: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/ “Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.” Tasks and Qualifications: Principal Accountabilities To comply with Health & Safety legislation at all times and promote a positive H&S culture. KPI focused with a mentality to over achieve where possible Provide first-line support to all equipment in scope of the Dematic contract. Maintain product flow at all times. Provide basic fault resolution and contribute towards complex faults alongside the engineering team As required, provide assistance in maintenance and breakdown situations to the engineering team To work within the manufacturers recommendations and industry standard practices To drive 5S and value-add practices across site Prioritisation of multiple system faults To ensure quality of output at all times To accurately record all work undertaken Involvement in continuous improvement and sales opportunities To represent the company in a professional manner at all times and maintain customer relations To adhere to the Quality processes and procedures as set out by the company Knowledge & Experience Required Basic key-skills and basic IT competency SafePass, CSCS Card (desirable) Previous experience/knowledge of automated systems, warehouse or production environment Working at height experience (desirable) Demonstratable history of safe working and contribution towards a positive working culture