We are looking for a motivated and proactive Medical Receptionist to join our Reception Team of 12 at The Gables Medical Group. We are a friendly and supportive practice who strive to support each other. The ideal candidate would work efficiently with excellent time management and communication skills, with the ability to work independently or as a team.
Main duties of the job
- Handling calls from patients and healthcare professionals.
- Assist patients at the front desk with queries.
- Scanning incoming clinical correspondence onto patients records.
- Processing prescription requests and answering prescription queries.
- Along with other administrative roles as directed by the Reception Manager.
Please see the job description for a list of full duties.
About us
Our Clinical Team includes 3 GP Partners, 3 Salaried GPs, GP Registrar and Advanced Nurse Practitioner. Our Nursing Team includes 2 Practices Nurses, 1 Nursing Associate, and 3 Healthcare Assistants.
Our non-Clinical Team includes a Practice Manager, Administration Manager, Reception Manager, Care Coordinator, Administrators, Medical Secretaries, Receptionists and a Medicines/Dispensary Team.
We are part of Wansbeck PCN and work closely with neighbouring practices. PCN staff include Musculoskeletal Practitioners, Pharmacist, Mental Health Practitioner, Health & Wellbeing Coach, and Community Link Workers.
We are a teaching practice and support GP Registrars, medical students and nursing students. We encourage innovation and encourage ideas for change to improve the quality of our service. Teamwork is our ethos and every role in the team is valued.
Job responsibilities
The duties and responsibilities to be undertaken by members of the Practice Reception Team can be found in the document attached to this advert.
Duties may be varied from time to time under the direction of the Reception Manager, dependent on current and evolving Practice workload and staffing levels.
Person Specification
Qualifications
* - Good standard of general education including Maths and English.
* - NVQ or equivalent Business Administration/Customer Service.
* - Ability to work to deadlines.
* - Ability to remain calm under pressure.
* - Ability to develop and maintain effective working relationships with multi disciplinary teams.
* - Ability to work flexibly.
* - Ability to recognise own limitations and act upon them appropriately.
* - Willingness to learn and acquire new skills.
* - An understanding acceptance and adherence to the need for strict confidentiality.
* - Ability to work without direct supervision.
Experience
* - Experience of working in Primary Care as a Medical Receptionist/Patient Services Team.
* - Basic IT and keyboard skills.
* - Experience of customer service.
* - Good communication, interpersonal, planning and organisational skills.
* - Experience of working with SystmOne clinical system.
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