The Wessex Mint is currently looking for a Live Operations Administrator to join our growing international team.
This is an exciting opportunity to work with a fast‑growing multi‑brand e‑commerce group headquartered in the UK, operating across the UK, USA, Canada, and Australia, and scaling towards £100 M in annual revenue.
The Live Operations Administrator plays a key role in supporting live shopping and auction events by managing and moderating real‑time customer interaction, ensuring a high‑energy, engaging, and commercially effective live experience.
This is a fast‑paced, operational role ideal for someone who is highly responsive, detail‑oriented, and comfortable working in real‑time environments.
Key Responsibilities
* Actively moderate live chat during auctions and live shopping events
* Maintain high levels of chat activity to support the flow of the auction
* Respond quickly and appropriately to viewer messages
* Ensure chat remains relevant, positive, and aligned with brand tone
* Prompt viewers to participate using proven engagement technique
* Encourage passive viewers to become active bidders or participants
* Welcome and onboard new viewers throughout the show
* Reinforce urgency using prompts, countdowns, and call‑to‑action messaging
* Highlight bidding activity and call out participants in real time
* Support the host in maintaining a fast‑paced, high‑energy environment
* Assist in driving momentum during key auction moments
* Help build a strong sense of community within live audiences
* Promote upcoming shows, announcements, and repeat attendance
* Encourage ongoing engagement beyond individual events
Requirements
* Excellent written English (clear, fast, and confident communication)
* Ability to work a flexible shift schedule, including evenings and weekends
* Strong attention to detail and ability to multitask in real‑time environments
* Comfortable working in fast‑paced, high‑pressure live settings
* Strong typing speed and responsiveness
* Ability to follow structured processes while adapting quickly when needed
* Reliable internet connection and suitable home working setup
* Ability to work independently in a remote environment
Desirable (Not Essential)
* Previous experience in live chat moderation, customer support, or online community
* Experience with live selling, auctions, or social commerce platforms
* Familiarity with tools such as Shopify, Gorgias, or live streaming platforms
* Experience working remotely within international teams
* Interest in e‑commerce, live shopping, or digital engagement
Benefits
* $1,000 USD per month salary
* Fully remote role (LATAM‑based)
* Full training provided on live systems and engagement techniques
* Opportunity to work across multiple fast‑growing D2C brands
* Exposure to a rapidly growing live commerce function
* Structured, process‑driven role with clear expectations
* Potential for progression within live operations and wider business functions
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