Here at The Fix we are looking for a Senior Account Manager who is to oversee and manage the planning and delivery of account activities and programmes to meet client objectives, ensuring quality delivery on budget, on schedule. Also, as a Senior Account Manager you are to contribute to the growth of the account, maximise financial control of programmes and to line manage and provide leadership.
Responsibilities
* Takes responsibility to deliver multiple projects on brief, on time and on budget, with minimal guidance from Account Director or Business Unit Director
* Ensures development and use of working project plans to ensure timely delivery
* Recommends what is feasible in terms of deadlines and budgets
* Leads the team to ensure agency and client standards, compliance and approval processes are consistently observed
* Can develop/critique briefs, presentations, copy, to ensure they are consistent with project objectives
* Regularly reviews work process with team (up and down)
* Identifies potential issues in project delivery and develops contingency plans
* Provide valuable input to programmes at a strategic level
* Ensures programmes are consistent with client objectives, key messages and brand strategy and are set up to achieve KPIs
* Understands the brand strategy and can recommend a med comms strategy to support it, leading on internal brainstorms on the account
* Understands the disease area, key brand data and competitor landscape to brief KOLs writers/editorial team, freelancers and suppliers so that compelling content is created to meet the brand objectives
* Contributes to the growth of the account through proactive suggestion of ideas, programmes and solutions that will help the client achieve objectives
* Finance
* Provides expertise to team re estimating and budgeting
* Ensures estimates for new projects are comprehensive and accurate, using learnings from previous projects to improve accuracy and is confident to justify budgets to clients
* Ensures full financial management including reconciliations and invoicing using the financial systems in place
* Ensures specifications are in place for all projects, signed off by clients and regularly reviewed to identify any scope creep
* Proactively identifies over/underspends with recommended solutions and can discuss confidently with clients to resolve
* Leads work getting done through others
* Provides a guiding role for AM/SAE/AE
* Is recognised as a role model by peers
* Plans and leads internal planning meetings
* Delegates work appropriately to the right people (up and down)
* Identifies pressure points and recommends/ensures that the necessary resources are in place including editorial support and freelancers
* Proactively recommends improvements in work processes
* Plans and manages client liaison
* Is confident to influence and guide client decision making
* Is trusted by the client as the main or senior contact for programme delivery ensuring appropriate and effective communication via the channels available
* Builds rapport and relationship with client
* Ensures there is a plan in place to manage regularity and type of contact with the client
* Identifies and actively manages potential issues and recommends solutions
* Proactively looks at how we add value for the client
* KOL management
* Engages with opinion leaders confidently, briefing them in line with programme objectives & brand strategy and managing pushback and challenging discussions
* Ensures appropriate and effective communications with KOLs using the available channels
* Ensures all communications with KOLs support a positive relationship with Agency and Client
* Supports business development (new accounts in current client companies & new companies)
* Follows the account development process using the tracker to plan and track progress of opportunities on own accounts
* As required oversees or conducts research, contributes to internal meetings and supports the development of proposals for new business
* Is proactive in identifying potential opportunities and asking for referrals
* As required attends pitches, presenting on various aspects of the proposal
* Management and Leadership
* Line manages one or more junior members of the team, ensuring clear objectives are set, 121s are held at least monthly, a career discussion happens annually and appraisals are conducted on time and to process
* Supports new team members, either by being a buddy, or helping with one or more elements of the induction of a new joiner
* Assists in monitoring workloads and development opportunities of junior team members and flag to senior team members as appropriate
* Presents internally and leads meetings where required
* Adheres to and supports the core company values of Ambition, Accountability, Collaboration, Agility and Quality and helps to instil within the team.
* Flexible working - working 1-2 days a week in the office on average
Benefits
* Pension package in line the UK requirements and where additional contributions can be made through salary sacrifice to optimise efficiency
* Private healthcare scheme available to employees and extendable to family members
* Holiday flexibility - you can buy or sell up to 4 days of their holiday depending which they value most.
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