CMA CGM Liverpool, England, United Kingdom
CMA CGM Liverpool, England, United Kingdom
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As our Inside Sales Account Manager, you will primarily manage sales activities for a defined customer segment, with the primary objective to increase volume and revenue in accordance with the UK commercial strategy and objectives.
WHAT YOU WILL BE DOING | MAIN RESPONSBILITIES
* Participate in establishing the Commercial action plan and ensure the agency sales’ segmentation is correct and up to date in NOVA
* Proactively identify commercial market opportunities, to develop and grow our customer base
* Plan and conduct regular commercial visits & customer calls, as per UK Agency Sales segmentation
* Proactively promote CMA CGM Group Services and Non-Maritime products (e-commerce, VAS, intermodal, CEVA…) to new and existing customers.
* Create opportunities and record client potential, ensuring NOVA is fully updated with all client interactions
* Update NOVA with all relevant information, i.e. commercial data and customer feedback
* Proactively organise and manage agenda of relevant client visits & calls, (i.e. minimum 1-week lead time)
* Identify and pursue new business Leads, sharing with appropriate colleagues within the Group where relevant
* Work collaboratively with other Sales Managers and colleagues, to review and identify and pursue new business leads and opportunities
* Work collaboratively with Sales Support colleagues, e.g. relay pricing requests and any other relevant requests or customer information
* Relay other requests from customers to colleagues where necessary, e.g. Customer Care teams
* Contribute to development and overall growth in market share and revenue in accordance with the commercial strategy
* Management of customer credit facilities
* Update Agency Trade Manager with Market rates/ Information as required
WHAT DO WE NEED FROM YOU | REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE
* Demonstrable experience in a Sales / Sales Coordination environment (Shipping sector experience would be great, but is by no means essential)
* Excellent Customer Service skills, with the ability to build rapport and provide a proactive and solutions-focused service
* Strong analytical skills, with the ability to spot trends and proactively identify new business opportunities
* Excellent communication skills, with demonstrable experience of building effective relationships at all levels, both internally and externally;
* A resilient approach, able to manage multiple priorities and meet tight deadlines in a fast-paced environment
* A natural problem solver, with the ability to identify root-cause of issues and see through to a successful resolution
* Flexibility in your approach, able to respond positively and proactively to differing customer requirements
Job description:
THE ROLE | JOB PURPOSE
As our Inside Sales Account Manager, you will primarily manage sales activities for a defined customer segment, with the primary objective to increase volume and revenue in accordance with the UK commercial strategy and objectives.
WHAT YOU WILL BE DOING | MAIN RESPONSBILITIES
* Participate in establishing the Commercial action plan and ensure the agency sales’ segmentation is correct and up to date in NOVA
* Proactively identify commercial market opportunities, to develop and grow our customer base
* Plan and conduct regular commercial visits & customer calls, as per UK Agency Sales segmentation
* Proactively promote CMA CGM Group Services and Non-Maritime products (e-commerce, VAS, intermodal, CEVA…) to new and existing customers.
* Create opportunities and record client potential, ensuring NOVA is fully updated with all client interactions
* Update NOVA with all relevant information, i.e. commercial data and customer feedback
* Proactively organise and manage agenda of relevant client visits & calls, (i.e. minimum 1-week lead time)
* Identify and pursue new business Leads, sharing with appropriate colleagues within the Group where relevant
* Work collaboratively with other Sales Managers and colleagues, to review and identify and pursue new business leads and opportunities
* Work collaboratively with Sales Support colleagues, e.g. relay pricing requests and any other relevant requests or customer information
* Relay other requests from customers to colleagues where necessary, e.g. Customer Care teams
* Contribute to development and overall growth in market share and revenue in accordance with the commercial strategy
* Management of customer credit facilities
* Update Agency Trade Manager with Market rates/ Information as required
WHAT DO WE NEED FROM YOU | REQUIRED KNOWLEDGE, SKILLS AND EXPERIENCE
* Demonstrable experience in a Sales / Sales Coordination environment (Shipping sector experience would be great, but is by no means essential)
* Excellent Customer Service skills, with the ability to build rapport and provide a proactive and solutions-focused service
* Strong analytical skills, with the ability to spot trends and proactively identify new business opportunities
* Excellent communication skills, with demonstrable experience of building effective relationships at all levels, both internally and externally;
* A resilient approach, able to manage multiple priorities and meet tight deadlines in a fast-paced environment
* A natural problem solver, with the ability to identify root-cause of issues and see through to a successful resolution
* Flexibility in your approach, able to respond positively and proactively to differing customer requirements
We offer:
WHAT DO WE OFFER?
Not only do we offer a competitive salary, we also offer a generous benefits package including:
* 25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave
* Discretionary annual bonus
* Enhanced pension scheme up to 15% total contribution
* Private healthcare (BUPA) + Healthcare Cash plan (Medicash), including an Employee Assistance Programme
* Life assurance x4
* Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter
* Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille
* Hybrid Working
* Cycle to work scheme/ Season ticket loans
* Enhanced policies including Maternity & Paternity
* Employee recognition awards
* Considerable scope for personal and professional growth through the CMA CGM Academy
CMA CGM Group is proud to define itself as a family business built on strong human values.
* Excellence
* Exemplarity
* Imagination
* Boldness
CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.
Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.
Join us and discover a world of opportunities!
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Industries
Transportation, Logistics, Supply Chain and Storage and Maritime Transportation
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