About us
We are Pegasus Homes, a vibrant, dynamic business who are proud to design, build, and create high-quality homes with a focus on independent later living. Our developments are beautifully designed offering stunning community living.
Role overview
We have an exciting opportunity for an experienced Estates Manager with experience of luxury residential property management to join us in managing two stunning developments within our Prime portfolio. Internally you will be known as a General Manager, and you will be key to facilitating our community of owners and renters within our developments alongside managing and leading a team which includes an assistant manager and concierge team. You will work closely with our Buildings and Communities Manager to ensure the smooth running of the developments and their facilities.
This is a multi-site role working across two developments; Chimes Westminster and Fitzjohns Hampstead, designed by award winning architects and offering stunning homes as well as first class facilities including residents lounges, guest suites, wellness suites and 24 hour concierge.
You will be the key interface between our apartment owners, renters and Pegasus Homes and will develop a professional relationship with our residents and their families who will enjoy their homes, the community and lifestyle. You\'ll also be our “person on the ground", the one who makes sure everything is ready for move-in day, ensures an effective maintenance service is provided, keeps records and our events diary up to date and lets us know what\'s happening.
In addition you will build a strong relationship through engagement with your team, our residents, contractors and potential customers to ensure our developments are maintained to the highest standards and a five star service is provided at all times.
Key responsibilities
* Day to day running of the developments, coordinating and liaising with your team, other internal departments, stakeholders and contractors
* Manage standard operating procedures in all areas including wellness, guest accommodation and providing five-star customer service
* Take the lead on managing and implementing Health and Safety and ensuring compliance at the developments
* Financially astute, supporting and managing financial budgets in conjunction with other relevant partners
* Striving towards customer excellence by improving the customer journey including planning and carrying out home demonstrations, ensuring operational efficiencies are constantly considered, and engaging with the Sales and Marketing Departments to enhance brand and reputational standards
* Focus on Community Engagement, hosting internal resident meetings, supporting community-led events/activities, and leading new community initiatives to improve engagement
* Manage all soft and hard services contractors to the standards agreed and expected
* Develop long-term sustainable relationships with neighbours and the local market for services that enhance owners\' experience as well as the wider community
About you / requirements
To be successful, you will be an experienced Estates / Property Manager, ideally with multi-site or function experience from a similar luxury development in residential or commercial sectors. Alternatively you may be working in the later living sector with demonstrable experience in a high-end development. You will have extensive experience in a management role with Health & Safety measures and facilities management responsibilities.
A great commercial awareness is essential with financial acumen and a proven track record of managing SLAs while delivering excellent service. An understanding of budgets and service charges is advantageous due to the commercial element of this role. Strong communication and IT skills are required, with a focus on delivering high-quality facilities management to maintain buildings to a high standard.
Must haves
* Experience at General Manager level, within a high quality / luxury residential environment
* Proven track record of managing and developing a team
* Experience leading on Health & Safety and strong facilities management knowledge
* Commercial awareness and financial acumen with budget control experience
* Confident communicator with a passion for people
* Strong IT skills (Google Workspace experience is an advantage)
* Position subject to an enhanced DBS check
Benefits
We offer a benefits package that supports financial, mental and physical wellbeing, including:
* Enhanced annual leave and holiday buying scheme
* Contributory pension scheme with additional employer contribution
* Life Assurance
* Employee Assistance Programme
* Discounted Gym Membership
* Company Discounts Portal
* Refer a friend scheme and access to internal opportunities
What happens next
We value a human touch in our recruitment process. A member of our hiring team will carefully consider your application. If your profile matches the role, you may be invited to a telephone screening to discuss your experience and provide a more in-depth overview of the role. The process may include an in-person stage and possibly a short online assessment. We will keep you updated throughout the process, and if you need any support or have questions please contact us.
If you have the skills and experience we are looking for we would love to hear from you!
As an equal opportunities employer, we are committed to equal treatment and do not discriminate on age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We encourage applicants from diverse backgrounds. In line with UK immigration and employment law, only applicants eligible to live and work in the UK should apply.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industries: Technology, Information and Internet
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