Job Description
Are you a recent graduate eager to kickstart your career and make a meaningful impact, or are you relatively new in your career and looking for your next move? We are seeking a motivated and enthusiastic individual to join our dynamic team at Canon. This role offers an incredible opportunity for personal and professional growth, with a clear path for career progression.
As the Client Services Executive you will provide escalation and operational support for Canon MPS core customers, acting as first‑line support for queries including service, billing, and IMAC coordination as well as liaising with internal teams and third parties to resolve issues promptly and cost‑effectively. You will also deliver eMaintenance, Single Point of Escalation (SPOE), and reporting; support field teams, monitor SLAs, and drive operational improvements for better client experience and growth.
We are open to the successful candidate being based either in Warrington, Cheshire or Uxbridge, Middlesex.
The salary range for this role, depending on experience, is £31,650 - £34,450 plus benefits.
We welcome applicants from all communities and backgrounds.
Responsibilities
* Single Point of Escalation / Contact (SPOE / SPOC) for assigned customers, acting as the key stakeholder and communicating effectively with the customers and internal teams.
* Understand the customers’ billing set‑up challenges & communicate these effectively internally and back to the customer.
* Proactively manage eMaintenance status of assigned accounts, resolve communication issues with the Customer and Service, provide regular statistics for monthly and periodic reviews.
* Effectively and efficiently manage the delivery of contracted services to the account within SLAs as laid out in the Clients Operations Manual.
* Effectively and efficiently manage the delivery of contracted services for the customers of Canon Partners and Indirect Channel Resellers.
* Liaise and communicate with Partner representatives and assigned stakeholders to ensure services delivered are within agreed scope of contract.
* Monitor and manage IMACD service requests from either the client or internal stakeholders to maintain optimum fleet capacity following the defined Change Management process.
* Interpret and analyse fleet performance using internal reporting tools whilst creating the Service Review documentation for periodic reviews and virtual presentation to the client, including Monthly Health Checks where applicable.
* Own actions & outcomes from customer reviews.
* Ensure account contributes the appropriate revenues for the services they receive, verifying via cross‑reference of Client Agreements and internal billing documentation.
* Proactively highlight to management teams accounts that would benefit from a more enhanced customer experience using a higher level of MPS Service.
What We Ask
* Strong communication skills, both written and verbal.
* Strong presentation skills.
* Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
* Ability to adapt communication style for non‑technical audiences.
* Experience in issue resolution while maintaining high customer satisfaction.
Canon Core Behaviours
* Drive for results.
* Focus on the Customer.
* Take ownership and accountability.
* Act as a team player.
* Shows courage and conviction.
* People orientated.
* Caring for self and others.
Benefits
* Be part of a diverse, energetic team, joining 50+ nationalities at our Stockley Park Head Office.
* Enjoy hybrid working (3 days in office, 2 from home).
* Flexible hours, professional development, and a wide range of perks.
* Minimum of 25 days of personal holiday per year with up to 5 days of available holiday purchase.
* Competitive salary, benefits, generous pension scheme and up to 38% discount on Canon products.
* Company values sustainability, inclusion, and your personal growth.
* Great transport links – Elizabeth Line and Stockley Park low‑cost Shuttle Bus and free parking on site.
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