We are a busy GP training practice looking to recruit a Medical Receptionist/Administrator to join our team. We are looking for applicants with experience working in a Medical Receptionist position in general practice with excellent communication skills both face to face and over the telephone. Applicants who can communicate with people kindly and sensitively, as well as keep calm during a crisis and able to work in an efficient and well organised manner is essential.
Main duties of the job
The successful applicant will work at the practice as a Receptionist/Administrator and be part of a busy team providing crucial first line contact with patients and visitors. Excellent computer skills are essential. Your duties will include booking appointments, dealing with electronic mail and tasks, providing clerical support such as assisting with referrals as well as processing repeat prescriptions. Full training will be provided.
36 hours worked over 5 days, Monday to Friday. Shift patterns are variable and can be either 7.45am-4.45pm, 8.30am-5.30pm and 9.30am-6.30pm. 8.30am-12.30pm with one half day per week.
About us
Blackford House Medical Centre is a busy friendly GP training practice, working out of modern purpose built premises on the outskirts of Bury and only a minute away from the M66, Junction 3.
We have onsite free car parking.
We have a team of over 30 colleagues consisting of GP Partners, salaried GPs, GP Registrars, Practice Manager Partner, Assistant Practice Manager, Practice Pharmacist, Advance Nurse Practitioner, Practice Nurses, Physiotherapists, Counsellor and Mental Health Support Workers. Reception Admin and Secretarial Colleagues supported by Reception and Admin Team Leaders.
Job responsibilities
Main Duties:-
Meeting and greeting patients and visitors in reception.
Answering main surgery telephone lines.
Dealing with calls efficiently and accurately, as well as supporting patients with their enquiries and needs.
Care Navigation and sign posting patients to appropriate agencies.
Document scanning.
Working as a member of the repeat prescribing team.
Please note that we welcome candidates with a General Practice background and candidates with allied experienced, as full training will be given.
Person Specification
Qualifications
* Excellent computer skills are essential.
* Excel.
* Email.
* Minimum standard of GCSE English or equivalent.
* Being able to communicate effectively with patients and visitors. Being able to have patience and empathy at all times.
Experience
* Not applicable.
* Not applicable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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