Are you hungry for your next challenge?
Do you have a thirst for driving continuous improvement?
We have some fantastic new opportunities asCustomer Experience Specialistto join our Customer Experience team.
As aCustomer Experience Specialistyoull work with all customers facing service areas to identify trends and themes in service failures, supporting the whole of LHP in continuously improving the customer journey and experience when accessing our services.
Youll ensure LHP meets our responsibility under the Housing Ombudsman complaint handling Code, providing oversight on service compliance and supporting LHP colleagues with writing uncomplicated, high-quality resolutions for customer complaints.
A key focus of your role will be to ensure aCustomer-First experiencefor temporary accommodation scenarios when customers require adecantdue to major works, risk assessment ordisrepair claims.
What is Lincolnshire Housing Partnership like to work for?