Job Overview
This role is for a Peripatetic Patient Journey Facilitator in the Patient Journey Department, based at The Princess Royal Hospital, Telford and The Royal Shrewsbury Hospital, Shrewsbury, with cross‑site coverage. The position involves supporting the discharge process and ensuring timely patient flows.
Responsibilities
* Serve as the main point of contact for patient discharge, coordinating with ward staff, social care, therapy services, and other support services.
* Update the database daily to track patient discharge status and ensure all patients are managed through their pathway.
* Identify patients who require additional support during board rounds and facilitate necessary interventions.
* Maintain accurate information in Careflow and Patientflow systems, updating and progressing entries as needed.
* Proactively manage patient investigations and treatment schedules to bring them back within target when delays occur.
* Provide flexible cover for vacant or absent Patient Journey Facilitator posts and support colleagues during high discharge volumes.
* Ensure timely escalation of concerns and coordinate with clinical teams to resolve issues.
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