Spa Manager
Responsible for assisting the Health Club and Spa Manager in the efficient running of the Health Club, ensuring a fun, safe and friendly environment for members and hotel guests.
Duties and responsibilities:
To support the Health Club and Spa Manager in the effective running of the Health Club
To supervise the Therapist and provide coaching, motivation, encouragement and performance reviews
To actively promote the sale of beauty products in conjunction with beauty treatments
Benefits:
Meals on duty
Staff uniform
Company pension contribution after you passing your probation period
Recommend a friend reward scheme
20 days holiday plus 8 bank holidays
Dry cleaning of your uniform (if applicable)
Training fund assistance of NVQs
Awards and Recognition Programme
Seasonal annual parties
Staff rate with IHG hotels globally
Customer Relations:
Demonstrate service attributes in accordance with industry expectations and company standards to include:
v Being attentive to guests
v Accurately and promptly fulfil guests requests
v Understand and anticipate guest needs
v Maintain a high level of knowledge which will enhance the guests experience
v Demonstrate a service attitude that exceeds expectations
v Take appropriate action to resolve guest complaints
Administration and Reporting:
Responsible for all payments made for beauty therapy treatments/products
What we are looking for:
Attention to detail
Someone who is passionate about exceeding guest expectation
Confident team player who can create and maintain a positive attitude with a CAN-DO mentality
Team player
Ability to work to strict timescales
Comfortable to work in a high pressurised environment
Ability to smile at all times
This role requires an element of manual handling
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. Its what connects every colleague in all hotels:
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