Salary: £81,900 - 81,900 per year Requirements: ArcGIS experience Hexagon knowledge Hexagon Geospatial Portal proficiency Oracle Spatial database experience .Net expertise 10 years experience in Application support/maintenance in the Telecom domain Good understanding of ITIL processes Experience in leading a team Knowledge of GCOOMS, ArcGIS, GCP, and Kubernetes Understanding of Java and willingness to learn new technologies Hands-on experience in Unix/Linux Operating System & Shell Scripting SQL and PL/SQL knowledge Excellent analytical and problem-solving skills Strong communication skills Understanding of L2 and L3 operations in OSS, B2B, Wholesale, and Corporate domains Experience in root cause analysis and problem management of recurring issues Ability to create workarounds for junior team members Experience in change management, planning, coordination, and deployment in pre-prod and production environments Responsible for CSIP and automation of manual jobs/activities Experience in analyzing vulnerabilities and progressing vulnerability fixes Capacity management experience Experience in disaster recovery activities and failover testing Ability to create SOPs for L1 and L2 junior resources Responsibilities: Lead the tech support team and provide application support Manage and maintain telecom applications Conduct root cause analysis and manage recurring issues Create and implement workarounds for junior team members Perform change management, planning, coordination, and deployment in both pre-prod and production environments Oversee CSIP processes and automate manual tasks Analyze vulnerabilities and facilitate their fixes Conduct capacity management and disaster recovery activities Create Standard Operating Procedures (SOPs) for junior resources Collaborate with teams to ensure efficient support operations Technologies: GCP Support ITIL Java Kubernetes Linux OSS Oracle SQL Unix ASP.NET Cloud DevOps More: We are hiring for a Tech Support Lead position located in London, UK. This is a fixed-term or subcontract position that allows for immediate joining with 100% work-from-office requirements. Our team values expertise in telecommunication applications and a background in leading tech support initiatives. We offer a collaborative environment focused on professional growth and the opportunity to work on diverse technologies and challenges. last updated 6 week of 2026