Join to apply for the Receptionist role at Hand Picked Hotels.
About Hand Picked Hotels
Hand Picked Hotels is a collection of 21 privately owned, luxury country houses and coastal retreats, each chosen for their individuality. Architecturally distinctive and quintessentially British, each hotel offers an extraordinary location, from Scotland to the Channel Islands, with breathtaking views, from countryside to beaches and woodlands. The team ensures every guest has a magical experience, encouraging repeat visits.
Founded in 2001 by Julia Hands MBE, the company values family, individuality, community, and care, providing a hand-picked experience for guests and staff.
Location and Hotel Details
We are recruiting for a Receptionist at Rookery Hall Hotel & Spa in Nantwich, Cheshire. This award-winning hotel boasts 4 AA Red Star status and excellent dining accolades, blending old-world charm with modern amenities.
Responsibilities
1. Deliver exceptional guest experiences with personalized, thoughtful service.
2. Engage with guests to make them feel at home and create memorable moments.
3. Coordinate with the Front Office team for seamless operations.
4. Maintain a positive, fun, and inspired team environment.
Candidate Requirements
1. Experience in a luxury four or five-star hotel front office role.
2. Passion for exceeding guest expectations and upselling hotel services.
3. High emotional intelligence to anticipate guest needs.
4. Proficiency in hotel reservation systems and Microsoft Office; Opera knowledge is a plus.
5. Problem-solving skills and a calm, professional attitude under pressure.
Benefits
* Salary of £29,785.60/year plus service charge share.
* Full-time, 40 hours/week, flexible shifts between 7am-11pm, including weekends and holidays.
* Company pension, life assurance, employee assistance, sickness scheme.
* 28 days holiday, increasing with service, plus discounts and staff stays.
* Career development and training opportunities, including apprenticeships.
* Live-in options and a diverse, inclusive team environment.
Additional Information
Hand Picked Hotels is an equal opportunities employer. Candidates must be eligible to work in the UK.
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