Overview
Join to apply for the Call Centre Agent role at dlc Hillesden Securities Limited
Starting 6 October 2025, we are looking to grow our team of Call Centre Agents within our Telford office. We are seeking team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.
Role details
Location: Telford, TF3 4NT
Starting date: 6 October 2025
This role is based at our Telford office.
Base pay range
This range is provided by dlc Hillesden Securities Limited. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
* Salary from £25,396 (based on 40 hrs per week) & rising depending on experience.
Responsibilities
* Handle inbound and outbound calls.
* Use active listening skills and questioning techniques to support our customers on their route back to financial health.
* Confident and clear communicator, with the ability to talk with clients from all walks of life.
* Have empathy and resilience, be comfortable talking about difficult subjects and be able to deliver difficult news with care.
* Be process driven, meticulous and enjoy working in a fast-paced environment.
You’ll begin the role with a 4-week training programme. You’ll learn about vulnerability and support needs, signposting, regulation and how to use our systems, along with effective questioning to deliver the right outcome for the customer and business. This will be based in our Telford office, Monday – Friday: 9am – 5pm.
Once you’re ready to go, you’ll move into our weekly shift patterns, with the option to choose either a 37.5 or a 40-hour contract. Our operational hours are between Monday – Friday 8am – 6pm. Depending on campaign, you may be required to work on a Saturday between 8am-1pm. This will be at most one in three Saturdays.
Your package
Our team here at dlc have done some amazing initiatives this year all in aid of improving our well-being. We understand the importance of feeling valued and taking time away from our day-to-day role to feel our best. Some of our events included a Summer Party, Christmas Party, team events and outings, alongside lots of fun in our vibrant Telford office.
* Salary from £25,396 (based on 40 hrs per week) & rising depending on experience.
* 31 days holiday (pro rata) - including all bank holiday.
* Discount and cash back on hundreds of high-street shops.
* Fun incentives – including seasonal parties, team breakfasts, pizza days, and games to name a few!
We are also passionate about supporting our local community. We have worked with local primary schools to deliver fun, educational games around the importance of money and debt, and have also been part of the 2025 Dragon Boat Race, raising over £1,200 for charity, and have registered for 2026.
If this sounds like a company that you would like to be part of, to deliver our mission in 2025 and beyond, please apply and start your next chapter with us!
Diversity and inclusion are very important to us at dlc. We value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone.
Regulatory and background checks
At dlc we’re regulated by our clients - as such, any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we’re unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Customer Service
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