Please note this is a Fixed Term Contract until May 2027 position Working hours: 16 hours per week, working Wednesdays and Thursdays Interview Date: To be confirmed An opportunity has arisen for an organised, dedicated Day Concierge to join Catherine Booth House, our busy service supporting homeless families. Portsmouth Homeless Family Service is based across three residential Lifehouses, accommodating a total of 45 homeless, vulnerable families (which included couples, single parents and pregnant mothers) with support needs. We also support 32 families living in Local Authority Sublet tenancies and a further 14 families living in other housing. Key Responsibilities: The Day Concierge is a crucial front of house position, central to ensuring our residents, staff and visitors receive a warm, friendly welcome when arriving at our service. As well as possessing excellent customer service skills, the Day Concierge plays a key role in the safety and security of our service - maintaining visitor logs, arranging building checks and taking on the responsibility of Fire Warden during emergencies. The Day Concierge will conduct follow-up telephone calls, update handover reports and carry out tasks such as organising internal and external post and communications. Strong administrative skills, including Microsoft applications and bespoke IT systems are required, however full training will be given. The successful candidate will be able to work under their own initiative and remain calm in a very busy environment. They will also demonstrate the core Salvation Army values of integrity; accountability; compassion; passion; respect and boldness. In order to complete your application please download and read the job profile and any other attachments. In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting. Appointment subject to satisfactory references, proof of right to work in the UK, Enhanced Adult and Enhanced with barred list Child DBS Disclosure check. For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship. Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration. We reserve the right to close this advert earlier if we feel that we have received sufficient applications. Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.