2nd Line Support Engineer
£25,000 - £35,000 + discretionary bonus, Burgess Hill, Monday to Friday 9am-5:30pm, Permanent, 28 days holiday including bank holidays, Bonus scheme, own transport required
The Role
A fantastic opportunity for a 2nd Line Support Engineer to join a specialist technology organisation providing advanced support across cloud, security, and on‑premise environments. This role sits within a dedicated technical team and reports directly into senior technical management. The successful candidate will handle escalated issues, contribute to compliance processes, and support automation‑focused improvements across the business.
Resolve escalated technical issues across server, cloud, and network environments
Use scripting tools to automate tasks and improve internal workflows
Assist in maintaining internal security and compliance frameworks
Support the implementation and ongoing management of industry standards
Manage and optimise remote monitoring and management tools
Troubleshoot and support telephony and connectivity issues
Contribute to infrastructure projects and improvements
Maintain accurate documentation and audit records
Review technical trends and contribute to service improvements
Support the wider technical team with complex troubleshooting
Requirements
The ideal candidate will bring solid 2nd Line experience with exposure to cloud environments, networking, automation, and security practices. Experience with Microsoft cloud tools, networking fundamentals, compliance frameworks, and scripting would be highly desirable.
This role could suit someone who has worked as an IT Support Technician, Technical Support Engineer, or Infrastructure Support Analyst.
Company Information
You will be joining a forward‑thinking, security‑minded organisation operating within the technology sector. The company places strong emphasis on innovation, compliance, and continuous improvement, offering a supportive environment where technical growth and professional development are encouraged.
Package
£25,000 - £35,000
Discretionary bonus scheme
28 days holiday including bank holidays
Pension scheme
Ongoing training and certification support
Modern technical environment with focus on automation
Permanent contract
Own transport required
Travail Employment Group is operating as an Employment Agency. Once you click to apply for this job your application will be immediately received by Travail Employment Group. If your application is successful a consultant will be in contact with you within the next 7 days. If you do not hear within 7 days you have unfortunately not been successful on this occasion