Join to apply for the Customer Success Manager role at Breathe
1 day ago Be among the first 25 applicants
Join to apply for the Customer Success Manager role at Breathe
Get AI-powered advice on this job and more exclusive features.
This range is provided by Breathe. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Breathe
Who Are We?
Located in vibrant Horsham, Breathe isn't your typical SaaS business. Private equity owned, well-funded, with over 16,000 customers and an average 6 years’ LTV (a rarity in the SaaS industry), Breathe is the number 1 HR Software for SMEs in the UK. But there's more to it – our work culture is award-winning, with talented people committed to driving impact while having fun together. We're proud of our track record of success, but we're even more excited about what the future holds for us.
Our Values: What We Live By
People First: Every decision we make is about our people. We ARE the people-first company.
Be Better Tomorrow: Every day, we challenge ourselves to learn, grow, and improve—individually and as a team.
Strive with Impact: Every action we take makes a difference—to our employees, our customers, and our business.
Seek Out Efficiency: We scale smart. We innovate. We find ways to work better, not harder.
Why is this role important?
The Customer Success Manager is a pivotal role focused on accelerating our customers' success with the Breathe product. You'll own and develop a high volume of existing accounts, driving a low-touch, scalable onboarding process, increasing product adoption, and fostering customer loyalty through cross-selling. Your ultimate goal will be enhancing retention and minimising churn, ensuring our customers thrive with Breathe.
* Developing a deep understanding of the Breathe product suite and our customers' needs.
* Solid understanding of key customer success metrics and strategies for achieving revenue retention and cross-sell targets.
* Creating and implementing a scalable journey for a high volume of new customers to reduce onboarding time.
* Maximising expansion revenue using software tools to segment customer data to deliver targeted upsell campaigns.
* Showcasing product value by conducting strategic and meaningful customer account reviews.
* Understanding and interpreting customer health data to drive product adoption and reduce churn.
* Implementing a process to re-engage disengaged customers.
* Working closely with the R&D team to provide customer feedback and insights to ensure requirements and preferences are included in planning.
* Maintaining awareness of and complying with information security protocols in relation to your job role and handling of any data.
What we value for this role
* Being a true 'people person'.
* Recent proven experience within a customer success role.
* Contributing to the team's culture with collaboration, a learning mindset, and creativity.
* Exceptional communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
* Passion for delivering exceptional customer experiences and driving customer success.
* Strong problem-solving and decision-making abilities.
* Analytical skills with the ability to form insight-driven decisions.
* Ability to understand, evaluate, and positively impact the customer experience.
* Good organisational, coordination, and project management skills.
* Tech-savvy with the ability to pick up new technologies quickly.
* Self-motivated and a strong team player with a proactive approach.
* Championing Breathe's products.
* Growth mindset with the desire to continuously improve in your role.
Why You’ll Love It Here ️
* Time Off – 25 days holiday + your birthday off!
* Flexible Working – Hybrid role (50% in office is our minimum)
* Life Insurance – 2x salary
* Matched Pension – Salary exchange with 5% employer contribution
* Access to unlimited Professional Coaching – More Happi
* Volunteer Days – 2 per year to give back to the community
* Dog-Friendly Office – Bring your four-legged friend!
* Access to Mintago – Exclusive financial wellbeing through discounts and expert advice
The Hiring Process: Let’s Make it Personal!
* Stage 1: Initial screening call with our People and Talent Advisor
* Stage 2: Online interview with our Lead CSM and Partner Relations Manager
* Stage 3: In-person interview with task with Head of Customer and Lead CSM
Ready to join us? Apply Now!
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. Breathe is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
Breathe is an equal opportunity employer, and we encourage applicants from diverse backgrounds to join our team.
At Breathe, we are passionate about empowering HR with responsible, secure, and safe AI, aiming to be among the first in the UK to achieve ISO 42001:2023 certification. Handling sensitive employee data necessitates strict adherence to our ISO 27001:2022 Certified security policies, making data privacy and security paramount in every role.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Business Development and Sales
* Industries
Software Development
Referrals increase your chances of interviewing at Breathe by 2x
Get notified about new Customer Success Manager jobs in Horsham, England, United Kingdom.
Kingston Upon Thames, England, United Kingdom 1 week ago
Horsham, England, United Kingdom 2 weeks ago
Woking, England, United Kingdom 1 week ago
Brighton, England, United Kingdom 2 months ago
Horsham, England, United Kingdom 3 days ago
Horsham, England, United Kingdom 2 weeks ago
Kingston Upon Thames, England, United Kingdom 1 week ago
Greater Brighton and Hove Area 2 days ago
Farnborough, England, United Kingdom 22 hours ago
Customer Success Manager - Brighton Hybrid - SaaS Ecommerce - £35-40k
Brighton, England, United Kingdom 1 day ago
Customer Success Manager - Pharmacy Specialist
Guildford, England, United Kingdom 1 week ago
Leatherhead, England, United Kingdom 1 month ago
Horsham, England, United Kingdom 4 weeks ago
Guildford, England, United Kingdom 4 weeks ago
Customer Success Manager - Pharmacy Specialist
Surrey, England, United Kingdom 2 months ago
Expression of Interest - Join Allianz Partners UK
Croydon, England, United Kingdom 6 days ago
Sunbury-On-Thames, England, United Kingdom 1 week ago
Guildford, England, United Kingdom 1 week ago
Brighton, England, United Kingdom 5 months ago
Fernhurst, England, United Kingdom 1 week ago
Customer Success Manager - Pharmacy Specialist
Guildford, England, United Kingdom 1 week ago
Farnborough, England, United Kingdom 1 month ago
Leatherhead, England, United Kingdom 3 weeks ago
Customer Assistance Coordinator - Medical
Croydon, England, United Kingdom 3 weeks ago
Gatwick, England, United Kingdom 2 weeks ago
West Sussex, England, United Kingdom 3 weeks ago
Coulsdon, England, United Kingdom 2 months ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr