Expedia – Project Manager – Marketing – Loyalty Programme
Duration: initial 6 months contract
Location: London (3 days required in the office)
Pay: £350-380/day PAYE
Responsibilities:
* Lead the global migration of loyalty program platforms from a business standpoint
* Write and socialise clear, actionable business requirements, effectively communicating them to product and technology teams
* Collaborate with product and technology partners to co-design solutions, proactively troubleshoot limitations, and ensure scalable outcomes
* Partner with communications teams to optimize go-to-market (GTM) and business-as-usual (BAU) messaging, tailoring content to reflect market-specific nuances
* Develop a strong understanding of existing legacy loyalty programs and program rules, clearly documenting changes
* Ensure a smooth transition of newly migrated programs to business as usual with a clear view of future optimisation opportunities
* Partner with stakeholders on business modelling for migration related initiatives
* Bring clear proposals for leadership review and alignment
* Maintain close partnership with supporting teams such as finance, messaging and legal
To be successful in this role you will need:
* Genuine passion for loyalty programs and a deep curiosity for solving traveller problems through data-driven insights
* Proven experience as a strategic business partner, bringing best practices and commercial acumen to drive impactful outcomes
* The ability to work cross-functionally and influence stakeholders across product, tech, comms, legal and operations
* To be adapt at tackling unstructured problems and finding solutions
* Have a traveller first mindset
* Ability to perform and prioritise in a dynamic and ever-changing environment
* To be a dedicated, high-energy, innovative, self-starter looking to have a significant impact on business
* Able to translate strategy into clear, actionable plans, and lead cross-functional teams to successful delivery
Experience/qualifications:
* Prior go-to-market experience within a global organisation
* High attention to detail and ability to communicate succinctly and at the executive level orally and in writing with fluency in PowerPoint and MS Office applications
* Demonstrated experience working with product and technology teams on strategic initiatives
* Efficient coordination and collaboration capabilities
* Strong business insight and experience in marketing strategy or analytics
* A strong understanding in developing and delivering engaging loyalty propositions
* Bachelor's degree preferred