Job Description
Lead Support Worker - Yeovil and Chard
Job Overview
Temporary Fixed Term (6 months), Part time (22.5 hpw), Pay £13.21 per hour (£25,838 per annum [pro rata]) and great benefits including Health Cash Plan
Home, a place where you belong
Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As our Support Coordinator, you’ll be at the heart of supporting our customers who have complex needs to develop their skills to live more independently in the community.
Typical day as a Lead Support Worker
Conducting needs assessments of at-risk and vulnerable customers to establish an effective plan to support vulnerable customers with previous rough sleeping experience and carrying out risk assessments, support planning, goal setting and regular reviews.
Providing and coordinating effective support, advice, and assistance to customers to ensure that they can maintain their tenancies and to access support, care, and health services.
Developing social networks, self-esteem, and independence among complex and vulnerable customers.
Liaising regularly with colleagues, other relevant organizations, and family/supporters to access specialist support and to refer customers to other providers of care or support in a coordinated manner.
Helping customers with daily living activities such as making meals, shopping, budgeting, maintaining their tenancy and moving onto independent accommodation if they are able plus finding furnishing and equipment through grants and charities
Provide quarterly case studies and report on outcomes for customers.
Responsibilities and Requirements
You bring
* Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.
* Experience of coordinating and assessing customer referrals.
* The ability to work on your own initiative, remain calm under pressure and have a resilient approach.
* Previous experience of working with vulnerable and complex customers in a similar or related field/environment or lived experience considered and an understanding of social housing and welfare benefit issues.
* A proven track record of partnership and multi-agency working. Demonstrate, effective communication and negotiation skills.
* To be able to drive, possess a current driving license, and have a suitable vehicle for use with customers at work. You’ll need a vehicle insured for business purposes.
What We Offer
* 34 days leave, (including bank holidays and a “me day”)
* Paid time off for volunteering
* Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
* Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
* Career path with development and an excellent training package
* Excellent benefits and rewards including supermarket discounts and travel expenses
Work Locations
Yeovil (32 Vicarage Walk) The Link 32 Vicarage Walk The Quedam Centre Yeovil BA20 1EU
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