General manager

Leaf HOSPITALITY is seeking a commercially minded and people-focused General Manager to lead one of our hotels.

Reporting to the Chief Operating Officer, this is an opportunity for a hotel leader who enjoys building high-performing teams, driving standards, and delivering exceptional guest experiences while improving overall business performance.

As General Manager, you will have responsibility for the operational and financial performance of the Hotel & Spa, leading the senior leadership team and ensuring every department is aligned to deliver outstanding service, strong commercial results and a positive team culture.

About You

We're looking for someone who can demonstrate:

• Previous senior hotel leadership experience as a General Manager, Hotel Manager or Operations Manager within a quality hotel environment.
• Strong commercial awareness with experience driving revenue growth and business performance.
• Significant Food & Beverage, banqueting and Spa experience.
• Excellent financial management skills, including budgeting, forecasting and cost control.
• A track record of developing, coaching and retaining high-performing teams.
• Strong knowledge of health, safety and compliance requirements.
• The ability to build strong relationships with owners, colleagues, guests and the local community.
• A hands-on leadership style with a passion for hospitality and service excellence.

Key Responsibilities

• Lead the overall operation and performance of the hotel.
• Inspire, coach and develop the senior leadership team.
• Drive commercial performance and identify opportunities for growth.
• Maintain exceptional guest satisfaction and service standards.
• Ensure robust financial controls, forecasting and business planning.
• Lead regular business reviews and performance meetings.
• Oversee major events and key operational activities.
• Act as an ambassador for the hotel within the local market and community.

What We Offer

• Competitive salary and benefits package.
• Team Member discounted stays across the leaf HOSPITALITY portfolio.
• 50% discount on food and beverage.
• Ongoing learning and development opportunities.
• 24/7 Employee Assistance Programme.
• Enhanced annual leave and family leave benefits.
• Additional pension contribution.
• Long-service recognition award of up to £500.

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members.

#BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial