IT Support Technician // 2nd Line // Birmingham // £20-23/hour (Umbrella) // up to 5 months REED Technology are working with a client who are looking for someone to join a dynamic team as a Desk Side & Technology Support Analyst based in Birmingham. This contract offers a stable and rewarding opportunity for an experienced IT professional who thrives in a hands-on support environment. Key Responsibilities: * Manage and resolve 2nd line incidents and requests via ServiceNow * Deploy and support IT hardware across offices/sites * Troubleshoot hardware, software & telephony issues * Support office moves, project setups, and AV/conference room tech * Maintain IT stock rooms and manage asset lifecycle * Act as an escalation point for local and regional IT issues Experience required * Experience in corporate IT support * Strong customer service and communication skills * Hands-on experience with desktops, laptops, and telephony systems * Good knowledge of ITSM tools (ServiceNow preferred) * Valid UK driving license (travel to regional sites required) Desirable: * Microsoft Certifications / ITIL Foundation * Experience with SLAs and reporting * Comfortable supporting multiple locations and working independently If you have the required skills and experience required for this role, please apply using the link provided. You must be immediately available to start and have full rights to work in the UK