Role: Insurance Administrator
Location: Brighton and Peacehaven, New Priory Vets
Contract: Part‑Time, Permanent
IVC Evidensia is a leading veterinary care group. This role supports our clinical and client care teams by managing veterinary insurance claims efficiently and compassionately.
How you’ll make a difference
This is a transitioning role created to ensure a smooth handover as our current Insurance Administrator gradually reduces their hours ahead of retirement. Full training and support will be provided during this period.
Key Responsibilities
* Processing and submitting veterinary insurance claims
* Liaising with insurance companies, clients, and internal teams
* Ensuring accuracy and compliance with insurer requirements
* Maintaining organised and up‑to‑date claim records
* Providing clear, empathetic communication to clients throughout the claims process
This is a part‑time position, working 15 hours per week to start, with the view of increasing to 30 hours per week within 6‑12 months.
You might be a great fit if…
* Highly organised with excellent attention to detail
* Confident communicating with clients and external organisations
* Comfortable managing workloads independently
* Experienced in insurance administration and/or veterinary practice (preferred but not essential)
* Calm, professional, and empathetic in a client‑facing environment
Benefits and Support
* A key client‑facing role within a supportive and collaborative practice team
* Clear career pathways with progression opportunities within client care and practice leadership roles
* Ongoing learning and development supported by experienced colleagues and practice teams
* A values‑led culture focused on care, community, and continuous improvement
We offer our team
* 6.6 weeks’ annual leave
* Additional annual leave for your birthday, added to your holiday allowance
* Increasing annual leave accrued through length of service
* Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
* Healthcare Cash Plan
* Cycle to Work scheme
* Learning and development opportunities via the IVC Evidensia Academy
* Pension scheme
* Discounted staff pet care
* Voluntary benefits: choose from a range of benefits to suit you
* Access to discounts/cashback with hundreds of participating retailers
Up to £10,920 per annum (based on 15 hours a week)
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