Head of Operations
Location: Northeast England
Hours: Full time Monday to Friday
The Role of the Head of Operations
We are seeking an experienced Head of Operations to take full accountability for a large, multi-depot transport operation. You will be responsible for safe, punctual and compliant service delivery across the network, leading depot leadership teams and driving operational performance at scale. This is an exciting, hands-on leadership role requiring strong judgement, resilience and decisive action.
Key Responsibilities of the Head of Operations
Full operational accountability across multiple bus & coach depots
Deliver safe, compliant and reliable services
Lead and performance-manage Depot Managers
Drive safety standards and regulatory compliance
Manage disruption, incidents and operational risk
Improve productivity, cost control and efficiency
Provide clear operational reporting to senior leadership
Work cross-functionally with Engineering, Commercial, Finance and HR
What We’re Looking for from the Head of Operations
Senior operations leadership experience in transport, logistics or a complex, safety-critical environment
Full CPC
Experience leading large, dispersed teams
Strong understanding of regulatory compliance
Proven track record of improving operational performance
Commercial awareness and budget management experience
Decisive, calm and credible leadership style
Confident communicator across all levelsIf you wish to apply to the role of Head of Operations, please apply today or call Niki on (phone number removed)