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Role: Customer Service Executive - Mobile
Location: Hybrid - Any UK Office / Remote
Hours: Full Time
Pay: Up to £25,000 per annum + performance-based bonus
An exciting opportunity has arisen for a Customer Service Executive to join our client's mobile services team. This role is ideal for someone who enjoys working in a busy, customer-focused environment, managing queries from both customers and internal teams, and ensuring every interaction delivers an excellent experience.
* Hybrid working after probation
* Holiday trading and increased allowance with service
* Subsidised gym membership & Cycle to Work scheme
* Retail discounts, rewards, and recognition schemes
* Interest-free travel loan & save-as-you-earn scheme (post-probation)
* Refer-a-friend rewards
The Requirements:
* Confident communicator with excellent telephone manner
* Previous experience handling customer enquiries, ideally within mobile services
* Strong organisational and time management skills
* Attention to detail and accurate administrative abilities
* Ability to manage multiple priorities calmly and effectively
* Capable of using initiative and making sound decisions
* Comfortable working to deadlines and performance targets
The Role:
* Provide outstanding customer service via phone, email, and face-to-face contact
* Manage and resolve customer queries and complaints professionally
* Support internal teams with updates and coordination tasks
* Escalate technical issues to the appropriate teams
* Maintain accurate and well-organised records in internal systems
* Liaise with mobile networks, suppliers, and partners
* Work to agreed SLAs and targets, ensuring high service levels
* Monitor call queues and minimise wait times
* Identify potential improvements to processes and customer experience
* Build and maintain positive relationships with customers and colleagues
If you're passionate about customer service and want to join a team that values professionalism, efficiency, and positive results, apply today or contact Jamie Watson at Clearline Recruitment on 01273 063769.
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