Job Summary
Cowley Road Medical Practice, a busy GP Practice in Oxford, is looking for an enthusiastic Care Coordinator/Medical Receptionist to join our friendly and excellent Medical Administration team of eight people.
Benefits
* a competitive salary
* A paid 30 minute lunch break per day
* NHS Pension
* 5 weeks annual leave plus bank holidays (Pro rata)
* Free Car Parking
Responsibilities
* Greet & manage patients (in person or by telephone)
* Deal with queries from patients & clinicians
* Perform general administrative tasks (e.g. register patients, process prescriptions, contact patients & providers, book patients in for appointments)
* Attend weekly team meetings & put forward any ideas/suggestions
* Work morning (8 am starts) & afternoon (6.30 pm finishes) Monday to Friday, flexible for holiday/sickness cover when required
* Use the IT system, including EMIS, typing letters, reports & associated documentation as required
* Liaise with external agencies such as hospitals & community services
* Monitor & action incoming emails; scan patient related documentation and attach scanned documents to patients healthcare records; input data into patients healthcare records; clinically code data on EMIS
* Maintain a clean, tidy, effective working area at all times
Qualifications
* Experience of working in a public reception environment
* Experience of telephone answering and dealing with patients
* Committed to quality customer care
* Minimum of 5 GCSEs (or equivalent) at C grade or above, including English and maths
* Demonstrable numeracy and alphabet (reading, writing and spelling) skills
* Proficient IT skills (e.g. keyboard and mouse)
* Knowledge of computer packages (Word, Excel, Outlook)
* General IT skills
* Ability to prioritise workload and work with minimal supervision
* Unrestricted or restricted DBS check (subject to DBS)
* EMA/ EMIS training (desirable)
Pay & Location
Pay scheme: £13.16 an hour
Contract: fixed term, 6 months
Working pattern: part-time, flexible working
Job location: East Oxford Health Centre, Manzil Way, Oxford, OX4 1XD
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