About the Role
As a Renewals & Retention Business Development Manager for British Engineering Services Group, you will manage and convert an existing customer portfolio to secure contract renewals and drive revenue growth. You’ll play a key role in maximising retention, identifying upsell opportunities and ensuring a seamless customer journey from early engagement through to renewal and handover.
Key Responsibilities
* Proactively manage assigned accounts with upcoming renewals
* Engage customers up to 12 months ahead of renewal to understand needs and future plans
* Build strong relationships with key stakeholders and decision makers
* Identify and convert upsell opportunities within existing accounts
* Manage a structured renewals and upsell pipeline to ensure full coverage
* Produce accurate, commercially sound renewal and upsell quotations
* Apply CPI increases in line with company guidelines
* Prepare clear, professional proposals with itemised pricing
* Maintain 100% CRM compliance with accurate and up-to-date information
* Negotiate to secure contract renewals and increased contract value
* Ensure timely, accurate handover of renewed contracts to operational teams
* Deliver a professional and seamless customer experience throughout
Benefits
* A starting salary up to £30,000 (depending on experience)
* Bonus scheme
* Company Pension Scheme
* Annual salary review
* 20 days annual leave (increasing by 1 day with each year of service up to 25 days) plus 8 bank holidays
* An extra day’s holiday to take on Christmas Eve each year
* Access to our holiday buy scheme
* Electric Vehicle salary sacrifice scheme
* Discounts and savings via our employee benefits portal
* Health and wellbeing support via our Employee Assistance Programme
* Company wide volunteering scheme
Qualifications
* Proven experience in B2B sales, account management or renewals
* Experience managing an existing customer portfolio
* Strong commercial awareness and negotiation skills
* Ability to identify and convert upsell opportunities
* Strong organisational and pipeline management skills
* Experience using CRM systems (Eworks or similar desirable)
* Excellent relationship building and stakeholder management skills
* Strong communication and presentation skills
* A proactive, structured and detail‑focused approach
* Experience within electrical services, compliance or facilities management is desirable but not essential
Equal Employment Opportunity
Our focus on diversity, equality and inclusion is here to stay. We are a Real Living Wage employer across our complete business and are committed to the military community by signing the Armed Forces Covenant.
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