Junior IT Support Specialist Our well established manufacturing client based near Bishops Cleeve has a fantastic opportunity for a motivated and detail-oriented Junior IT Support Specialist to join the team. In this role, you will provide first-line support to end-users, helping to troubleshoot software issues, resolve user queries, and ensure customer satisfaction. This is an excellent opportunity for a newly qualified apprentice or school/college leaver with a keen interest in IT and software support to grow their career in a supportive and dynamic environment. Full training will be given. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Provide 1st level desktop support and assist our local and global users with hardware, software and network issues * Respond to enquiries and support tickets via phone, email or in person * Diagnose and troubleshoot IT and network issues both in the production environment and offices * Set up and configure new computers, phones and other devices * Document reported issues, resolutions, and ongoing problems within the helpdesk system * Escalate unresolved issues to senior support staff or development teams when necessary * Provide clear and user-friendly communication to non-technical users * Maintain knowledge base articles and support documentation * Contribute to continuous improvement of support processes * Assist in the setup, configuration, and maintenance of IT equipment, including computers, printers, and peripherals EDUCATION AND EXPERIENCE: The ideal candidate will have an understanding of IT and software gained during education or apprenticeship, but full training will be given. A keen interest in IT and the desire to learn essential. The following would be an advantage: * Previous experience in a customer support or helpdesk role (apprenticeships & work experience placements count) * Understanding of software applications, operating systems, and troubleshooting techniques * Familiar with basic server components such as Active Directory, DNS, DHCP and group policies * Basic network knowledge, understanding of IP subnets, LAN, Wi-Fi, VPN and VLANs * Strong communication skills to discover clients’ root issues and navigate solutions with the client * Ability to communicate IT information effectively to other members of staff and partners Essential criteria: * 5 GCSEs– grade 5 or higher in English, Maths and an IT related subject * Motivated and keen to learn * Able to demonstrate good organisational skills * Confident and able to communicate well * Strong attention to detail * Must have a driving/bike license and own transport due to rural location and visits to other sites. Salary: meets minimum wage requirements depending on age up to £24k. Hours: 9-4.30 with 30 min lunch (35 hours) Candidates will need to be currently living in the local area. To apply for this role please email a CV and include a covering letter stating why this role is of interest. First Choice Recruitment are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers