Detailed job description and main responsibilities The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities Resolve straightforward enquiries from patients. To give advice, reassurance to patients, careers and relatives who have concerns regarding appointment or procedures. Update IPM with new admission offers, including amendments, removals and suspensions for Endoscopy patients. Entering data onto the Unisoft scheduling system and ensure that it is maintained and kept up to date. Checking patient information with secretaries and GP's when necessary to ensure that an outcome is recorded on IPM. Ensuring that all information is accurate and up to date. Responsibility for liaising with the Endoscopy Team Leaders if a patient needs to come into hospital. When instructed by Endoscopy Lead Nurse and/or Admin Supervisor, responsible for the rescheduling and moving of clinics. (Moving patient's appointment due to unforeseen circumstance). If cancelled on the day of clinic, contact patients directly, making sure patients are offered a date within appropriate time frame. Diffuse patient's response to sudden cancellation in a sympathetic and responsive way. Person specification Qualifications Essential criteria Good Standard of Education (equivalent GCSE maths/English) Evidence of further education (diploma, NVQ 3 or acquired through training experience to NVQ level equivalent 3) Desirable criteria ECDL (or equivalent experience) Database/audit skills Qualification Experience Essential criteria Previous admin/clerical experience and evidence of competence of the role Customer care Experience Working on your own initiative Desirable criteria Knowledge of electronic reporting scheduling system Experience of working with NHS Waiting Lists Knowledge Essential criteria Organisational skills and the ability to work independently and effectively within a management structure Ability to prioritise and manage own workload Excellent telephone manner Good IT and Keyboard skills Understanding of waiting list management systems and knowledge of patient record systems In depth relevant knowledge and awareness of specific practices related to Endoscopy Awareness of confidentiality issues Excellent interpersonal skills and communication skills, both written and verbal Personal Skills Essential criteria Open/Reflective/Warm Enthusiastic and self-aware Creative and Flexible Team focussed Reliable, Adaptable and Dependable Able to work under pressure It is an exciting time to join the newly formed Bedfordshire Hospitals NHS Foundation Trust. We run two busy hospital sites in Bedford and Luton. Our 7,500 staff provide high quality care for a growing population of around 700,000 across Bedfordshire and the surrounding areas. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. Travel between hospital sites may be required. We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available. All new staff will be subject to a probationary period covering their first six months in post. Employer certification / accreditation badges