IT Support Engineer (2nd Line / Projects)
Location: Essex (Hybrid – Office, Remote & Client Sites)
Salary: £33,000 + mileage, training & progression
About LB Tech Solutions
We’re a growing Managed Service Provider based in Essex, supporting businesses across the UK with proactive, reliable IT services.
We’re a small, close knit team where everyone has real ownership of their work. As we continue to grow, we’re looking for an IT Support Engineer (2nd Line / Projects) who wants to develop their skills, get hands-on with projects, and progress into 3rd line over time.
The Role
This is a true 2nd line position with a mix of service desk and project work.
* Handling escalated support tickets across multiple client environments
* Supporting Microsoft 365 environments (core focus)
* Working on project-based tasks alongside the wider team
* Occasional client site visits
* Collaborating with senior engineers on more complex issues
This role offers strong exposure to 3rd line work, not just repetitive support.
What We’re Looking For
Must Have:
* Minimum 3 years’ experience in IT support
* Strong Microsoft 365 administration experience
* Confident troubleshooting skills
* Good organisation and communication
Nice to Have:
* MSP experience
* Client facing experience
* Intune / Endpoint Manager
* Azure
* Networking fundamentals
What You’ll Get
* Salary of £33,000
* Hybrid working (home, office & client sites)
* Mileage paid for all client visits
* All equipment provided
* Ongoing training, certifications and support
* Clear progression towards 3rd line / project work
* Real ownership within a small, growing team
Why Join LB Tech?
You’ll be part of a fast-paced MSP, working across different environments, getting hands-on with real projects, and building your skillset quickly.
If you’re looking to step up your career and take on more responsibility, this is a great opportunity to do it