We're seeking a highly organised, detail-focused, and proactive individual to join our friendly and supportive team in our office-based role at Haslemere. This is a varied and rewarding role that combines customer care, order processing, and business administration. You'll be dealing with a wide range of customers from retail to education as well as navigating our e-commerce web platforms. This is an ideal role for someone with strong administrative skills, a customer-first mindset, and a natural attention to detail. Key responsibilities To effectively manage an email inbox, prioritise tasks efficiently, and ensure timely follow-ups. Respond promptly and professionally to a variety of customer queries ranging from inbound calls to emails and live web chats. Process orders, generate clear and competitive quotes, and manage service orders from sale to invoicing. Attend departmental meetings and provide administrative support to the wider team. Liaise with internal departments to help resolve customer queries and issues. Open and manage customer support tickets via webchat and other platforms. Maintain accurate customer, order, and service records. Role requirements Experience in an administrative role is advantageous. Proficiency in Microsoft Office applications, including Outlook, Word and Excel preferred. Exceptional accuracy and attention to detail in all aspects of work. Strong written and verbal communication skills. A customer-first attitude and genuine enthusiasm for delivering excellent service. Previous experience in direct customer communication (in person, over the phone, or via email/webchat) is desirable. Proactive, solution-focused, and comfortable thinking outside the box to overcome challenges. Able to prioritise a varied workload to meet deadlines. The role is on-site and based at our Haslemere office in Surrey, UK. Working hours: 9:00 – 17:30, Monday - Friday Benefits 20 days paid holiday per year plus bank holidays, a wellbeing day and life emergency day (holiday increases by 1 day per annum, capped at 25 days). Competitive salary and generous staff discount Employee Assistance Programme (EAP) Company pension scheme Free parking Additional information We are part of the Frederick Hyde group, and our brands include Chamberlain Music, Musisca, MMX, Percussion Plus, Octopus Ukulele, Recorder Workshop and Tom & Will. You will be part of a friendly and supportive team of approximately 40 members of staff with excellent on-the-job training provided. In return we offer a competitive salary, a generous staff discount on our wide range of products, and the opportunity to join a hardworking team in a fun and relaxed atmosphere. We are conveniently located a short distance from Haslemere train station with ample parking on site for applicants intending to commute via car. How to apply To apply, please send a completed application form to melanie.harris@chamberlainmusic.com by 17:30 on Friday 4th July.