About the role The Royal College of Physicians is seeking a highly-organised and detailed membership professional to join our team as senior membership administrator, based in our Liverpool office. This role is pivotal in supporting our community of 40,000 members, providing excellent customer service to support growth and retention as well as managing key membership processes. You will work in a busy, friendly team committed to high standards and will support the membership administration manager in developing team performance and process improvement. About you You will have at least two years’ experience in a membership administration or similar role, including managing complex membership processes. Friendly and approachable, you will have excellent all-round administrative and customer service skills. You will have experience of using customer relationship management systems such as Microsoft Dynamics. You will be able to work in a team and collaborative environment, forming effective working relationships with a diverse range of staff, volunteers and stakeholders. Proactive and organised, you will be capable of managing multiple projects simultaneously in a busy environment. For more information about the role and RCP, please view the role description and candidate brochure attachments at the bottom of this page. How to apply Please click "Apply Now" to submit your CV and a supporting statement (no more than 2 pages) explaining, with clear examples, how your skills and experience match the job description and person specification. Applicants who do not submit a relevant supporting statement as requested will not be shortlisted. For an informal discussion about this role, candidates are welcome to contact our recruitment team on: Email: recruitment@rcp.ac.uk Telephone: 020 3075 1649 Please note, agency inquiries will not be considered. Closing date: 01 September 2025 Interview date: w/c 08 September 2025 The RCP positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status or pregnancy and maternity. The RCP is all about our people – our members, staff, volunteers and leaders. We educate, influence and collaborate to improve health and healthcare for everyone and know we can only do this by being inclusive, encouraging and celebrating diverse perspectives. Welcoming into our community people who represent the 21st-century medical workforce and the diverse population of patients we serve is a priority for us. Who we are The Royal College of Physicians (RCP) is a rewarding and friendly place to work with an incredible history, dating back to our foundation in 1518 by King Henry VIII. We are a professional membership body for physicians – doctors who work in hospitals – with over 40,000 members in the UK and around the world working to improve patient care and reduce illness. Our activities focus on educating, improving and influencing for better health and care. The benefits Buy annual leave Mental health activities and sessions Enhanced pension scheme Health cash plan and employee discounts Our people Dr Mumtaz Patel RCP President "I am passionate about supporting our current and next generation of physicians with an aim to improve patient care for all. Our strategic mission is educating, improving and influencing health care design and delivery". Anna Johnson Exams Coordinator “As a working mum, the RCP has gone above and beyond in helping me to achieve a work life balance. I have never been made to feel that I have to make a choice between work and family life.” Chiraag Panchal Executive Director of People and Culture "Working at the RCP, my team and I have undertaken significant projects and initiatives that have shaped our workplace culture and HR strategies". Anna Johnson Exams Coordinator “As a working mum, the RCP has gone above and beyond in helping me to achieve a work life balance. I have never been made to feel that I have to make a choice between work and family life.” Craig Gunderson Internal Communications Manager "The RCP has a positive and inclusive culture. Everyone’s opinion is valued, regardless of their role, and everyone has the chance to get involved in things that are important to them". Cameron Carby IT Desktop Support Analyst “Starting as an apprentice, I gained a lot of exposure to various systems and had considerable levels of responsibility. This quickly developed my skills and boosted my self-confidence allowing me to take on further projects and responsibilities." Documents