Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess exceptional communication skills and a strong ability to engage with customers effectively. This role is pivotal in ensuring customer satisfaction and fostering positive relationships, making it essential for our business success. The Customer Service Representative will handle inquiries, resolve issues, and provide support across various platforms.
Responsibilities
* Respond promptly to customer inquiries via phone, and chat.
* Provide accurate information regarding products and services.
* Handle customer complaints with professionalism and empathy.
* Perform data entry tasks to maintain accurate customer records.
* Assist in upselling products and services where appropriate.
* Collaborate with team members to ensure a seamless customer experience.
* Analyse customer feedback to identify areas for improvement.
* Maintain a high standard of phone etiquette while communicating with customers.
Experience
* Proven experience in a customer service role is preferred.
* Strong communication skills, both verbal and written, are essential.
* Demonstrated ability in data entry with attention to detail.
* Experience in upselling or cross-selling products is an advantage.
* Excellent analytical skills to assess customer needs and provide tailored solutions. Join us as we strive to deliver exceptional service and create lasting relationships with our customers. Your contribution will be vital in enhancing our reputation for outstanding customer care.
Job Types: Part-time, Permanent
Pay: £12.21 per hour
Expected hours: 20 per week
Benefits:
* Company pension
* Employee discount
* On-site parking
Work Location: In person