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* Foster effective communication between clients, colleagues, and managers, representing the business in a professional and courteous manner
* Oversee progress against key deliverables, keeping your manager informed and highlighting critical updates to relevant departments
* Track performance using KPIs and SLAs and provide status reports to leadership when requested
* Support junior team members through mentorship and sharing best practices
* Strive to meet objectives set by your line manager
* Contribute to departmental efficiency, compliance, and improvement initiatives
* Be based primarily at the head office with travel to project sites as needed
Candidate Profile:
* Excellent interpersonal and communication skills with both clients and colleagues
* A proactive mindset focused on improvement and learning
* Self-driven, dependable, and professional
* Capable of identifying risks and offering pragmatic solutions
* Responsive to client needs and escalation of issues
* Willingness to lead by example and uphold company standards
* Commitment to sustainability and compliance with quality, health, and safety frameworks (ISO 9001, 14001, 45001)
* Alignment with the organisation's mission to operate responsibly and ethically
Essential Experience & Qualifications:
* Hands-on experience with heating, chilled water, domestic water, and basic gas systems in active buildings
* Familiarity with capital equipment such as boilers, pumps, and chillers
* Minimum NVQ Level 2 qualification in HVAC or a related trade
* Valid UK driving licence with no major endorsements
* Clear criminal background check (DBS)
* At least 5 years of relevant industry experience
* Competence in Microsoft Office and estimating software
* Strong analytical, planning, and teamwork skills
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