This role heads the Malpractice team. Responsible for ensuring the investigation of instances of suspected malpractice in our registered schools, you will lead and support a team managing a portfolio of cases. You will be responsible for ensuring all reports of suspected malpractice are investigated promptly and efficiently; supporting the team to use established procedures to determine the facts of each case and reach reasonable and justifiable outcomes based on the balance of probability. The malpractice investigation process and decisions we make are crucial to ensuring that the integrity and reputation of Cambridge International's qualifications is maintained while also ensuring candidates receive the right results on results day. Our schools are all over the world, so you'll be switching between matters ranging from Argentina to Azerbaijan, from Germany to Japan, and almost everywhere in between. No two days are the same but broadly, your main areas of responsibility will include:
Responsibilities
* Leading and managing the malpractice team
* Using and facilitating data to make informed decisions about workloads, capacity and delivery
* Risk assessing reports of suspected malpractice, deciding on how and who will handle them
* Undertaking second reviews of your team's cases, where needed
* Recruiting for success, thinking carefully about the skill mix in the team and strengthening it with every recruitment decision
* Facilitating pre-series standardisation across the team to ensure consistency in malpractice investigations, decisions and outcomes
* Fostering a culture of flexibility to enable shifts in focus as priorities change
* Working closely and calibrating approaches with the Exam Security and Investigations Compliance Managers, and the Senior Compliance Manager for these three teams, to ensure appropriate coverage of live issues, projects and process delivery
* Maintaining and reporting on malpractice data to senior managers and other stakeholders, as required
* Being a point of escalation for complex issues from your team
* Providing training and guidance to a team of Compliance Assistant Managers, Compliance Officers and Administrators, with additional support staff at peak parts of the exam cycle
* Reviewing processes, procedures and external guidelines to ensure we are always following best practice as well as using your creativity to improve our processes
* Identifying, monitoring and proactively addressing risks to our processes
* Sitting on the Stage One Appeals panel in relation to any Compliance team process
* Representing Cambridge at Stage Two Appeal panel meetings
* Representing the Compliance team in a variety of internal and external forums
Qualifications
* Confidence and experience as a manager
* A collaborative and conscientious team player who is also able to prioritise keenly and execute tasks with determination
* Excellent analytical and decision‑making abilities
* Motivational force that positively lifts those around them
* Show initiative and grasp empowerment as you "learn the ropes"
* Comfortable and experienced in assessing risk within established frameworks
* Ability to manage and direct a varying workload and successfully meet multiple tight deadlines
* Ability to communicate information to a variety of stakeholders with diplomacy, precision and sensitivity
* A forward‑thinking mindset, able to anticipate future challenges and plan to navigate them
* A demonstrable track record of leading a team through success and challenges
* We are a Disability Confident employer that is committed to equality and inclusion; the DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long‑term health condition, and best meet the minimum criteria for the role
Benefits
* 28 days annual leave plus bank holidays
* Private medical and Permanent Health Insurance
* Discretionary annual bonus
* Group personal pension scheme
* Life assurance up to 4 × annual salary
* Green travel schemes
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