Head of Operations and Visitor Experience
We are looking for an operational lead at a hugely exciting time for Tramshed as we gain 2 new spaces in the footprint of the new Woolwich Leisure Centre. The ideal candidate will have experience in a similar role, pay good attention to detail and innovative processes to extend our offer.
* Ensure the smooth running of this locally loved arts and community venue as we extend our offer with 2 new studios
* Support increased earnings from room hire
* Deliver an accessible, sustainable welcome for all users of our space
The position is advertised as:
* 0.8-Full Time
* Fixed term to 31.3.27 with potential to renew
* £35,000-37,000 based on experience
* Reporting to Tramshed Director
* Responsible for Hires and Events Coordinator, Venue Technician, Cleaning Team, Duty Managers/Box Office
Tramshed Arts Ltd is the resident company based at the locally listed and loved Tramshed building in the heart of Woolwich. Formally a music and comedy venue, we have delivered arts and community work and events from this space since 2009. In 2019 a £4M refurbishment project saw the space transformed, we now have:
* A range of spaces for events, meetings, groups comprising of theatre space with retractable seats, 2 studios and 1 small meeting room
* A kitchen/bar area
* Designed sustainably to BREEAM standards
* Accessibility - Changing Space, loop system, quiet space and flat access throughout
* A leased line for Wi-Fi
* Excellent transport links – served by the Elizabeth Line, DLR, Overground, 10 bus stops within a 2-minute walk
From late 2025, we will be facilitating 2 additional studios that are currently being built. We will be linked to the new Leisure Centre physically and share some services. We know our newly refurbished building and extra space offers opportunities to generate additional income – through hires, business sponsorship, and social enterprises – that can be reinvested into creating positive impact, but we want to ensure that any earned income is realised through purpose-led models that support and benefit our local community.
Role Key Responsibilities:
Visitor Experience & Front Facing Work
* Work with the front of house team to ensure the spaces are in a good state of cleanliness and maintenance, and ensuring rooms and resources are set-up for the relevant hires and creative bookings
* Act as key holder/duty manager for approximately 4 x 5-hour shifts per week. This will include: Unlocking/ locking up; fire warden, first aider; Event Manager ensuring events are well planned and delivered
* Coordinate and communicate rotas for front of house and cleaning teams, liaising with creative and hires to ensure additional staffing for events is booked in
* Working closely with the hires and creative teams to ensure event details are communicated to all front-line team members to ensure a smooth delivery
* Work with front of house team to help generate business interest by showcasing our offers in the foyer and helping all staff stay up to date with relative offers
* Have oversight of the pop-up bar, including maintaining stock and ensuring a clean/tidy area, etc.
* Streamline and deliver a welcome process for room bookers, including space planning and coordination
Building Operations
* Managing contracts and servicing for the venue
* Lead on Health and Safety and operational meetings for effective planning updates
* Designated Premises Supervisor for the building
* With the Director, manage operational budgets
* Support holistic business risk assessments, feeding into organisation growth plan
* Collaborate with the team to ensure collection of key data for Tramshed
* Maintain files of organisation information for business planning and reporting
* Understand and abide by up-to-date GDPR law in relation to data handling and storage as a Data Processor
* Ensure personal and line managed team’s Key Performance Indicators are relevant and achievable, seek out training opportunities to support KPIs and continued professional development of team
* Set the culture to maintain an open, welcoming, safe environment for all of Tramshed’s community
* Train and motivate the team for client focused work
PERSON SPECIFICATION
* Attention to detail
* Ability to lead a team / communicate well across the organisation
* Proven track record of working with a wide variety of audiences, from community groups to partners
* Interest in the role of earned income in a charity, and desire to help champion services and opportunities
* Proven track record in a similar role
* Subject to enhanced DBS check
* Personal Licence Holder
* Experience working within a charity or non-profit / arts org
* Innovating systems and ways of working
* Experience of Arts/Community Administration
* Experience of the Theatre Green Book, Carbon Literacy Project
To Apply
Please send your CV and a written/recorded statement setting out how you meet the role description to the Interim Director, Bethan Tomlinson, via bethan@tramshed.org. A written cover letter should be no more than 2 sides, recorded statement maximum 5 minutes.
Please apply no later than 12pm on 22nd September 2025 and feel free to email bethan@tramshed.org if you have any queries about the process.
Tramshed is an equitable employer seeking to reflect the demography of our local and user community. We welcome the unique contributions that everyone can bring to Tramshed in terms of education, culture, ethnicity, race, sex, gender identity and expressions, nation of origin, age, languages spoken, religion, disability, sexual orientation and beliefs. We:
* will meet access needs at interview and make any reasonable adjustments required for the workplace
* consider transferrable skills and examples of work experience in similar roles as an employee, through placements or as a volunteer
We will take positive action in guaranteeing an offer of interview to any applicants who identifies as D/deaf or D/disabled, and/or comes from a Global Majority or Working Class background.
Please don’t hesitate to contact Bethan for an informal conversation or if you would value the Job Description in another format e.g. Word docx, Easy Read, Audio.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management
Industries
* Performing Arts
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