Full time | Civic Recruitment Limited | United Kingdom
Posted On 14/05/2026
Job Information
Community & Social
City Taunton
Province Somerset
Postal Code TA1
Job Description
3 - 4 Month Contract With A local Authority
Job Purpose
To provide high-quality housing and tenancy support services within an Extra Care Housing scheme, ensuring tenants can live safely, independently, and sustainably. The role focuses on tenancy management, safeguarding, tenant wellbeing, and collaboration with internal teams and external agencies to promote independence, reduce isolation, and maintain secure housing environments.
Key Responsibilities
* Assess prospective tenants and support tenancy sign-ups.
* Provide tenancy advice and ongoing tenancy sustainment support.
* Conduct annual tenancy checks and property inspections.
* Support tenants with benefits, budgeting, correspondence, and repairs.
* Manage tenancy records accurately using housing systems.
* Support vulnerable tenants, including those with low-level mental health needs.
* Undertake risk assessments and Personal Emergency Evacuation Plans (PEEPs).
* Respond appropriately to safeguarding concerns.
* Provide emotional support and advocacy for tenants accessing services.
* Work collaboratively with housing teams, health professionals, police, and partner agencies.
* Support social inclusion and community engagement activities.
* Address anti-social behaviour, hate crime, and domestic abuse concerns.
* Attend and contribute to multi-agency meetings.
* Conduct inspections of communal areas and report health and safety risks.
* Support compliance with housing, fire safety, and council regulations.
* Promote the use of assistive technology and emergency response systems
* Maintain confidential and accurate records.
* Support service improvement and data reporting.
* Promote professionalism, customer service, and continuous development.
Requirements
* Knowledge of tenancy management and housing support.
* Experience in housing management or tenant support roles.
* Experience supporting vulnerable individuals.
* Experience managing conflict and difficult situations.
* Understanding of safeguarding and data protection principles.
* Ability to deliver frontline services in a pressurised environment.
* Excellent communication and interpersonal skills.
* Strong problem-solving and decision-making abilities.
* Empathy, negotiation, and influencing skills.
* Good organisational and time management skills.
* Ability to work independently and within a team.
* Competent in Microsoft Office and business systems.
* A-Level standard education or equivalent.
* Evidence of continuous professional development.
* Knowledge of wider housing law.
* Membership of the Chartered Institute of Housing or similar professional body.
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