Credit Control Analyst - AIS, Ipswich, UK
This is an exciting and rewarding permanent role ideal for those looking to work within the insurance industry. The successful applicant will join the UK & Lloyd’s Credit Control Team at a particularly exciting time in joining an established, highly performing team. Joining AXA XL as a Credit Controller is a great foundation step to launch your career within this field. Whether you have some basic credit control experience and are ready to take the next step up, want to change your direction or are looking for your first step on the ladder we have plenty of support available to help you take that next step.
You will be based in our newly refurbished Ipswich office and will be part of the smart working initiative, offering a hybrid way of working, combining both remote and office working.
What you’ll be doing
* Deliver effective, robust credit control on a stated portfolio, considering commercial and underwriting relationships.
* Own and account for investigation, progression and resolution of material cases impacting overdue receivables and unallocated cash metrics.
* Provide clear, concise commentary evidencing actions performed for monthly reporting packs and at scheduled debt reviews.
* Adhere to Credit Control service offering and associated procedures, following stipulated steps and selecting the applicable method of local MO/AXA Insurance UW and/or Credit Control equivalent contact, alongside broker contact and escalation to line manager.
* Provide due diligence to premium differences, acting as a centralised contact point for AIS CPC business, reducing aged debt categories month‑on‑month.
* Assume responsibility for day‑to‑day operations between AXA XL designated brokers including monthly reconciliations, query management and escalation of material overdue premiums.
* Contribute significantly to the presentation and delivery of effective underwriting reporting packs, evidencing actions performed and highlighting cases requiring U/W leverage.
* Effective liaison with AXA XL colleagues in India and Poland, encouraging process knowledge share and ensuring prompt resolution of any unallocated cash related queries referred to Ipswich.
* Maintain competence across all accounting platforms and systems utilised by the Credit Control and AIS team and ensure full compliance with FIC controls.
* Perform periodic reviews of aged premium falling below full‑service value thresholds.
You will report to Assistant Credit Control Manager.
What you will bring
* Team player, capable of self‑learning and easily assimilating within a team environment.
* Consistently deliver work of a high standard.
* Commitment to providing the highest level of service to customers, internally and externally.
* Build strong relationships with key stakeholders and maintain good working relationships across functions and all levels.
* Ability to work under own initiative and manage priorities to meet tight deadlines.
* Excellent analytical and administrative skills.
* Adaptable and flexible approach.
* Comfortable with Microsoft Excel and creating reports.
What we offer
Inclusion
* Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
* Robust support for Flexible Working Arrangements.
* Enhanced family‑friendly leave benefits.
* Named to the Diversity Best Practices Index.
* Signatory to the UK Women in Finance Charter.
Total Rewards
AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.
Sustainability
At AXA XL, Sustainability is integral to our business strategy. In an ever‑changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023‑26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.
Our Pillars:
* Valuing nature: How we impact nature affects how nature impacts us. We’re committed to protecting and restoring nature – from mangrove forests to bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
* Addressing climate change: The effects of a changing climate are far‑reaching and significant. We’re building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal‑led solutions.
* Integrating ESG: All companies have a role to play. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging external partners, and evolving our sustainability governance and reporting.
* AXA Hearts in Action: Volunteering and charitable giving programs to help colleagues support causes that matter most to them, including Matching Gifts, Volunteering Leave, and our annual Global Day of Giving.
AXA XL is an Equal Opportunity Employer.
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