Core Responsibilities
* Strategic Account Leadership
o Align with the Global Alliance Director to drive strategic initiatives, programs and structures.
o Champion collaboratively with all local country leadership teams to develop strong relationships, talent pipelines and best practice integration internally and with the Client representatives.
* Operational Excellence
o Lead the delivery and alignment of services including Facilities Management, Engineering Operations, Technical Services, Workplace Experience, Energy and Sustainability and small Facilities Projects.
o Drive excellent outcomes through the development of consistent processes around client communications, work approval processes, work execution and work validation.
* Contract & Governance Management
o Ensure contract compliance with local countries and drive improved governance mechanisms.
o Support in aligning contract expectations, developing scopes of work and SOPs for contract activities and comparing performance regionally to identify and close gaps.
o Streamline and establish standardized processes for KPI Reviews, Monthly Reporting, and review cadences ensuring the reports are timely, accurate and up to date.
* Financial Oversight
o Lead financial planning, budgeting, and monthly forecasting activities.
o Responsible for ensuring that all invoice payments are timely and accurate.
* Client Relationship Management
o Develop and establish a trusted partner relationship with Facility Site Leads, and the Facility / Infrastructure Team Leads to drive measurable improvements in the operations.
o Represent the client's interests internally and externally.
o Conduct regular strategy and status meetings with client vendor management team.
* Team Leadership & Development
o Provide formal supervision, coaching, and performance evaluations.
o Recruit, retain, and develop top talent. Collaborate with local countries to develop their staff.
o Set work schedules, assign tasks, and promote cross-training.
* Innovation
o Evaluate industry trends, and provide research insights, analysis and actionable items.
Required Experience & Skills
* Extensive experience in Facilities Management, Engineering, Hard Services & Project Management.
* Proven track record in managing multi-country accounts.
* Strong leadership, strategic planning, and interpersonal skills.
* Experience with CMMS, smart buildings, BMS systems, and sustainability initiatives.
* Advanced proficiency in Microsoft Office, Data Structures, and Reporting.
Seniority Level
Director
Employment Type
Full-time
Job Function
Engineering, Management, and Project Management
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