Job Overview
We are seeking a motivated and organised individual to provide high‑quality administrative support to our Orthotics service. In this busy and patient‑focused role, you will liaise with patients face‑to‑face, by phone, and in writing, acting as the first point of contact for all enquiries.
You will manage clinicians’ diary templates, book appointments across multiple sites, and ensure all new patients are accurately registered and their information kept up to date. The role involves booking new and follow‑up appointments in line with the Trust Access Policy, supporting patient choice and making best use of clinic capacity. Working closely with other departments to ensure seamless patient care, maintain exceptional standards of customer service and confidentiality, arrange patient transport when required, and assist with ordering orthotic appliances, checking deliveries, and arranging patient appointments.
Key Responsibilities
* Provide administrative service to the Orthotics services at Frimley Health Foundation Trust.
* Liaise with patients both face‑to‑face, by written communication and by telephone.
* Provide a cross‑site service for the booking of Orthotics appointments.
* Manage clinicians’ diary templates.
* Ensure that all new patients are registered.
* Update patient information on systems, as and when required to ensure timely accurate data.
* Book new and follow‑up appointments in line with the Trust Access policy, ensuring patient choice and optimal use of staff diaries/clinics.
* Act as first point of contact for all patients and staff.
* Liaise with other departments to ensure seamless patient care.
* Maintain an exemplary standard of customer care and patient confidentiality.
* Arrange patient transport when necessary.
* Assist in the ordering of appliances for patients using the appropriate ordering system. Check in goods from suppliers against delivery note and appoint the patient.
Visa Sponsorship
This position is not eligible for Skilled Worker visa sponsorship. Applicants must already hold the right to work in the UK for the full duration of the contract.
EEO Statement
Frimley Health NHS Foundation Trust is committed to being an inclusive and disability‑confident employer.
Skills, Qualifications & Experience
Essential Skills
* Good organisational skills.
* Ability to work single‑handedly with individuals and groups.
* Effective written and oral communication skills.
* Working knowledge of an electronic appointment booking system.
* Working knowledge of an electronic ordering system.
Desirable Skills
* Working knowledge of EPIC system.
Essential Qualifications
* GCSE English and Maths pass or equivalent.
* Customer care training.
Desirable Qualifications
* NVQ Level 3 in relevant areas.
Essential Experience
* HCA or equivalent experience.
* Experience of team and independent working.
* Relevant practical work experience related to this post (e.g. secretarial/administration).
Desirable Experience
* Previous work in Orthotics admin.
* Experience of using EPROC (procurement ordering system).
Benefits
We provide first‑class development opportunities for all staff and have a wide range of professional, management and leadership, and clinical skills training available. The Trust offers a healthy work life balance with flexible working arrangements to meet individual and service needs.
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