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Pensions administration team leader

Norwich
BranWell Ford
Administration team leader
Posted: 1 June
Offer description

CB18672


Ready to Lead, Inspire, and Transform Pensions Admin? This team needs you.


Step into a role where leadership isn’t just about managing - it's about motivating, elevating, and setting the pace for excellence. This is your chance to take charge of a thriving pensions administration team at the heart of a global organisation that's reshaping the future of insurance, risk, and consulting.


If you're a natural leader with a sharp eye for process improvement, a passion for people, and the drive to deliver results—this is where your next chapter begins.


Responsibilities

* Be the go-to expert —build trusted relationships and deliver smart, consultative solutions to complex pension challenges.
* Lead with authority and insight, offering clear, confident advice on pensions issues that keeps clients informed and empowered.
* Turn problems into progress—handle errors and complaints with care, drive resolutions, and implement improvements that make a lasting difference.
* Coach, energise, and elevate your team—unlock their potential, celebrate their wins, and set the standard for high performance.
* Keep the engine running smoothly—ensure payrolls, pension increases, and projects are delivered right, and on time.
* Be the quality gatekeeper—conduct audits, spot opportunities for improvement, and make processes smarter, faster, and stronger.
* Monitor staff performance, address concerns, and implement improvement plans.


Requirements

* Extensive experience with various occupational pension schemes (DB, DC, CARE, Hybrid)
* Proven knowledge of pensions projects and scheme events (advantageous)
* Minimum 2 years as Principal/Senior Administrator or Deputy Team Lead
* Experience in occupational pension scheme administration, quality checking, and mentoring
* Proficiency in complex manual pensions calculations


Benefits

* Hybrid working (Manchester office twice a week)
* Generous annual leave allowance and holiday trading options
* Comprehensive private medical insurance and mental health support
* Competitive pension scheme with employer contributions up to 7%


How to Apply

To apply for this position, please send a copy of your CV to christine@branwellford.co.uk including the job reference number.


To find out more or for a confidential chat to discuss any other roles, please call us directly on 01279 859000, we would be delighted to speak with you.

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