Job Description
Administrator
Location
Westview Lodge Care Home, Hartlepool, Cleveland, TS24 0BW
Job Type
Permanent, Full-time (37.5 hours per week, includes occasional evenings and weekends)
Salary
[Input salary range]
Sponsorship
Not currently available
What You’ll Be Doing
* Maintain accurate and complete financial records of the Home in line with Company policies and procedures, using computer and manual systems.
* Prepare and issue regular Management Reports within the prescribed timescales.
* Process receipts of monies against Residents’ accounts. Maintain records.
* Prepare and submit relevant Resident financial information to the Sales Ledger Department to ensure that invoices to Residents, Local Authorities or persons so responsible are produced accurately and promptly. Follow up settlement of same using manual records and specialised computer software. Liaise with and assist Credit Control Department to resolve any outstanding issues.
* Ensure continuity of the Payroll.
* Arrange the accurate calculation of gross wages on a weekly basis using computer and manual systems. Maintain Staff attendance records.
* Maintain complete files for Residents and Staff Members in line with the Company’s policies and procedures.
* Provide administrative / secretarial support to the Home Manager e.g. typing, filing dealing with correspondence etc, within given timescales.
* Operate office equipment such as fax, photocopier and computer as required.
* Answer the telephone, respond to enquiries from Residents and Visitors at Reception, and re‑direct enquiries in a friendly and efficient manner.
* Maintain stationery supplies.
* Order and maintain records of Staff Members’ uniforms.
* Arrange and calculate monthly stock takes and costs.
* Participate in Staff and Resident meetings as and when required.
What We’re Looking For
* Warm, approachable, and brimming with positivity
* Organised, reliable, and effective with planning
* Creative, enthusiastic, and able to motivate others
* Passionate about improving the lives of older people
* Able to work flexibly across some evenings and weekends
* Previous experience in a similar role.
What We Offer
* A friendly, supportive, and welcoming workplace
* Real opportunities for ongoing training and career progression
* A chance to make a meaningful impact in people’s lives every day
* A valued role within a close‑knit team that cares as much about each other as we do our residents
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