Overview
Join to apply for the Control Room Operator role at Mitie Cleaning & Hygiene Services
Location: Mitie, 1st Floor, Unit 9 Silverwood Business Park, 70 Silverwood Road, Lurgan, Craigavon, County Armagh, BT66 6SY, UK
Hours: 42hrs per week, 4 on 4 off, 7pm - 7am (nights only)
Salary: £13.60 per hour
What is in it for you?
* A competitive salary
* A friendly and supportive team
* Training, career development & progression
* Overtime opportunities
* A great selection of benefits including online GP services, cycle to work scheme, MiDeals, death in service, share options and discounts for shopping, cinema, holidays, etc.
* Free on-site parking
Main Duties
* Managing alerts coming from high value vehicles and communicating them to owners.
* Managing incoming and outgoing telephone calls to clients.
* Utilise software to ensure the required compliance standards are met.
* Work as part of a team liaising with different clients nationally.
* Maintaining a high degree of confidentiality and professionalism when handling clients.
* Follow correct procedures for incident reporting and real time monitoring of vehicles.
* Work as part of a team, communicating effectively with team members, others in the business and clients.
* To carry out work in a safe and diligent manner and comply with all Health & Safety policies and procedures.
* To undertake additional duties in line with management requests as required.
* Comply with ISO 27001 standards and procedures.
* Meeting individually set KPIs.
* Stay current with system information, changes, and updates.
* Work on a number of systems unique to the contract (full training will be provided).
What We Are Looking For
* Must have excellent interpersonal skills and be able to work on own initiative and as part of a team.
* Excellent communication skills.
* Ability to work in a fast-paced environment.
* Ability to manage workload to meet team deadlines.
* A willingness to learn and develop and show high level of commitment and professionalism.
* Must have knowledge of Microsoft Office, Outlook, Word, Excel, and PowerPoint.
Desired Experience
* Experience in working in a professional office environment, communicating with clients.
* Able to work with autonomy to ensure KPI's can be met.
* Customer service experience including phone calls.
Essential
* Applicants must have a 5-year checkable history.
* You must successfully pass a PSNI check as per BS5979 and BS7858 screening as per industry standard.
Please note: We do not accept applications from anyone who has been unsuccessful at interview for the same grade role in the past 6 months.
We will consider flexible working requests from day one of employment.
Our market-leading flexible benefits scheme provides benefits that suit your lifestyle. We have a virtual GP service, Salary Finance options, and a flexible choices platform for customizable benefits, including dental insurance, dining cards, and more. We also offer MiDeals discounts, cycle-to-work, life cover, and share plans.
We award our employees with Mitie Stars as recognition for their hard work, with monthly cash prizes and a potential top prize of £10,000 at year end. Progressing your career is a top priority; we offer diverse training and development opportunities.
We are committed to inclusive recruitment. If you have a disability or long-term condition and need reasonable adjustments during the recruitment process, please email us with your needs.
Since 1987, Mitie has 76,000 employees and serves clients globally as a leading facilities management and professional services company.
Join our Mitie Team
Together our diversity makes us stronger.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Industries: Facilities Services
Looking to move roles but not leaving the Mitie family? Apply now.
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